Digital Service Manager - Power Platform & Governance

Environment Agency

Sale

Hybrid

GBP 45,000 - 65,000

Full time

8 hours ago

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Job summary

Environment Agency is seeking a Digital service specialist to lead ongoing service management for SEA Change, a Power Platform-based MVP expanding capabilities across the organisation. The role partners with the Product Manager, developers and project teams to embed operational processes for live operation and user guidance.

You will shape service readiness, documentation and governance, supporting product evolution while engaging stakeholders and driving adoption.

Qualifications

Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
Experience supporting products or services transitioning into live operation.
Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.
Excellent customer management skills across multiple seniority levels.
Strong communication skills, with the ability to influence and drive improvement across teams.
Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsibilities

Service readiness and transition of new functionality to live operation.
Development of service documentation, guidance and support materials for new and existing functionality.
Design and implementation of support and governance processes.
Stakeholder engagement, training and user adoption activities.
Continuous improvement of the service as the product evolves.