Digital Service Manager - Power Platform LiveOps

Environment Agency; Stafford; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Environment Agency seeks a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform that supports the organisation’s P3M capability. The role focuses on delivering a user-centred live service and establishing effective service management and guidance for users.

Working with the Product Manager, developers and project team, you will help design operational processes, contribute to service readiness, create documentation, and drive continuous improvement as

Qualifications

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service
• Experience supporting products transitioning into live operation
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution
• Excellent customer management skills across multiple seniority levels
• Strong communication skills, with the ability to influence and drive improvement across teams
• Experience supporting live products, continuous improvement and service management activities working with a product manager

Responsibilities

• Service readiness and transition of new functionality to live operation
• Development of service documentation, guidance and support materials for new and existing functionality
• Design and implementation of support and governance processes
• Stakeholder engagement, training and user adoption activities
• Continuous improvement of the service as the product evolves
• Act as the bridge between users and the project team to ensure SEA Change evolves and supports governance and reporting

Skills

Stakeholder management

Communication

Service design

Knowledge management

Change management

Customer engagement

Tools

Power Platform

Power BI

Job description

Environment Agency seeks a Digital service specialist to lead the ongoing service management of SEA Change, a Power Platform that supports the organisation’s P3M capability. The role focuses on delivering a user-centred live service and establishing effective service management and guidance for users.

Working with the Product Manager, developers and project team, you will help design operational processes, contribute to service readiness, create documentation, and drive continuous improvement as