Digital Service Lead for SEA Change & Power Platform

Environment Agency; Bridgwater; Híbrido; GBP 45 000 - 65 000; Tempo integral

Resumo da oferta

Environment Agency is seeking a Digital Service Specialist to own the ongoing service management of SEA Change, a Power Platform solution supporting P3M capability. You will ensure a user-centric live service, establish effective service management processes, and create guidance for users and teams.

Working with the Product Manager and developers, you will help design operational processes, enable service readiness, and drive continuous improvement to enhance governance and reporting across the

Qualificações

• Ability to create internal workflows, guidance documents and training to support effective management of a digital service.
• Experience supporting products or services transitioning into live operation.
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution.
• Excellent customer management skills across multiple seniority levels.
• Strong communication skills, with the ability to influence and drive improvement across teams.
• Experience supporting live products, continuous improvement and service management activities working with a product manager.

Responsabilidades

• Service readiness and transition of new functionality to live operation.
• Development of service documentation, guidance and support materials for new and existing functionality.
• Design and implementation of support and governance processes.
• Stakeholder engagement, training and user adoption activities.
• Continuous improvement of the service as the product evolves.

Conhecimentos

Internal workflows

Guidance documents

Training

Live operation support

Change management

Knowledge management

Customer management

Communication

Continuous improvement

Service management

Agile experience

Power Platform knowledge

Ferramentas

ITIL

Power Platform (Power Apps, Power BI)

Portfolio management

Agile delivery

Descrição da oferta de emprego

Environment Agency is seeking a Digital Service Specialist to own the ongoing service management of SEA Change, a Power Platform solution supporting P3M capability. You will ensure a user-centric live service, establish effective service management processes, and create guidance for users and teams.

Working with the Product Manager and developers, you will help design operational processes, enable service readiness, and drive continuous improvement to enhance governance and reporting across the