Digital Service Lead - Power Platform & Live Ops

Environment Agency; Leigh; Hybride; GBP 42 000 - 60 000; Plein temps

Résumé du poste

Environment Agency is seeking a Digital service specialist to lead SEA Change's ongoing service management. You will ensure a user-centred live service, establish support and guidance, and work with a cross-functional team.

The role focuses on service readiness, governance, and continuous improvement, embedding operational processes and shaping how the Power Platform supports P3M across the organisation. Hybrid UK-based role with some travel.

Qualifications

• Ability to create internal workflows, guidance documents and training for a digital service
• Experience supporting products transitioning into live operation
• Understands user-facing technical issue resolution, change management and knowledge management processes for a digital solution
• Excellent customer management skills across multiple seniority levels
• Strong communication skills, with the ability to influence and drive improvement across teams
• Experience supporting live products, continuous improvement and service management activities working with a product manager

Responsabilités

• Lead on ongoing service management of SEA Change
• Development of service documentation, guidance and support materials for new and existing functionality
• Design and implementation of support and governance processes
• Stakeholder engagement, training and user adoption activities
• Continuous improvement of the service as the product evolves
• Coordinate readiness and transition of new functionality to live operation

Connaissances

Internal workflows

Live operation support

Issue resolution

Stakeholder management

Clear communication

Product collaboration

Formation

ITIL Foundation

Outils

Power Platform

Power Apps

Power BI

Description du poste

Environment Agency is seeking a Digital service specialist to lead SEA Change's ongoing service management. You will ensure a user-centred live service, establish support and guidance, and work with a cross-functional team.

The role focuses on service readiness, governance, and continuous improvement, embedding operational processes and shaping how the Power Platform supports P3M across the organisation. Hybrid UK-based role with some travel.