Central Services Manager

Citizens Advice Ltd; Lampeter; On-site; GBP 40,000 - 50,000; Full time

Job summary

Citizens Advice Ltd in Wales seeks a proactive Central Services Manager to lead essential systems, processes and resources across the charity. You will work closely with the CEO and Head of Client Services, line-manage the Administration Coordinator, and ensure reliable operations to deliver high-quality services in a regulated environment.

As a digitally confident administrator, you will design and run robust operating systems, support staff wellbeing, and manage resources that keep advisers,

Qualifications

• Experience in operations and process improvement.
• Strong digital literacy and systems thinking.
• Line management and stakeholder collaboration.

Responsibilities

• Oversee multi-channel client services infrastructure including digital and telephone systems.
• Manage Administration Coordinator and coordinate HR, finance and premises resources.
• Develop and maintain efficient operating systems and processes to support staff and regulators.

Job description

Interviews will take place on 9 November 2026.

About the role

We’re looking for a digitally-savvy, super-organised, proactive person to join our leadership team and make sure the charity has the systems, processes and resources we need for everything to run smoothly, efficiently and effectively.

The Central Services Manager is a new role at the heart of the charity. You will work closely with our Chief Executive Officer and Head of Client Services, line managing our Administration Coordinator. You'll be a digitally confident and an administrative all-rounder, making sure we have all the operating and business systems in place to deliver high-quality services in our regulated sector.

As Ceredigion's only independent, quality-assured universal advice provider, our Advisers and Caseworkers help hundreds of people every year with the information, advice and support they need to transform their lives. As our new CSM, you will oversee the multi-channel infrastructure that keeps our client services running smoothly including our digital and telephone systems, premises, HR, finance and other key business resources.

You’ll be a digital enthusiast, practical and proactive, capable of ensuring the right operating and business systems are in place and working as they should, and commissioning new systems and resources to meet our needs. Just as importantly, you’ll understand how well-designed processes and reliable resource management are central to staff wellbeing, an inclusive working environment, excellent services for our clients and regulators, and accountability to our trustee board and funders.