Community Advice Specialist

Citizens Advice Ltd; Wales; On-site; GBP 21,000 - 26,000; Full time

Job summary

Citizens Advice Ltd in Wales is seeking a dedicated Adviser to help people across Ceredigion navigate benefits, debt, housing, employment, family matters and energy. You will assist clients in person at community venues, by phone, and through digital channels, guiding them through options and decisions with care and clarity.

We provide full training and ongoing supervision to ensure advice meets externally verified, quality-assured standards, while you develop knowledge and practical skills to

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Methodical and flexible approach to problem solving.

Responsibilities

• Provide information and advice to clients across a wide range of issues (benefits, debt, housing, employment, family matters and energy).
• Work with clients in person at community venues, over the phone and through digital channels to explore problems and identify options.

Skills

Communication skills

Interpersonal skills

Teamwork

Job description

Citizens Advice Ltd in Wales is seeking a dedicated Adviser to help people across Ceredigion navigate benefits, debt, housing, employment, family matters and energy. You will assist clients in person at community venues, by phone, and through digital channels, guiding them through options and decisions with care and clarity.

We provide full training and ongoing supervision to ensure advice meets externally verified, quality-assured standards, while you develop knowledge and practical skills to