Digital Market Activation Manager - 6 month secondment

HSBC; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading international bank is seeking a Digital Market Activation Manager to drive digital change initiatives across the organization. You will work closely with various stakeholders to ensure business readiness for new digital features and provide consultancy services. The ideal candidate will have strong relationship management skills, a commercial focus, and experience leading teams. This position offers the opportunity to develop your career while embracing digital transformation in a dynamic environment.

Benefits

Tailored professional development opportunities

Comprehensive benefits package

Diversity and inclusion commitment

Qualifications

• Experience working directly with individual markets for digital change.
• Strong commercial focus and ability to maximize profitability.
• Leadership experience in customer-focussed organizations.

Responsibilities

• Work with Global Digital Product Owners for digital change.
• Provide digital change consultancy services to markets.
• Manage staff and customer pilot activities for feature roll-out.

Skills

Negotiation skills

Relationship management

Analytical skills

Governance skills

Communication skills

Decision-making skills

Job description

Digital Market Activation Manager – 6‑month secondment

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking an experienced professional to join our team in the role of Digital Market Activation Manager - 6-month secondment.

The Market Activation team helps stakeholders embrace and adopt digital change at scale and at speed.

The role holder will work with the Wealth Value Streams and enabling teams as well as in market stakeholders to ensure business readiness tasks are completed including change impact assessment, internal and external communications, training, migration and implementation tasks. The role holder will ensure effective governance and work with risk stewards and in country regulatory teams. The Market Activation Manager will ensure effective go to market planning and realization of benefits through to effective handover to market and DMES teams.

The scope of the role includes support for all digital feature capabilities and post implementation support.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

Responsibilities

• The role holder will work with Global Digital Product Owners and other delivery areas such as Value Streams, regional IT and is actively engaged with local Digital teams and their business stakeholders, to ensure digital change is embedded.
• Reporting to the Senior Digital Market Activation Lead, the role holder will be responsible for the proactive support for part of a portfolio of digital initiatives highlighting and taking action to mitigate risks and issues, ensuring deliveries are on time and to quality standards with minimal disruption.
• Accountable from initial engagement through to ongoing feature enablement providing digital change consultancy services to a market(s) and supporting all business readiness activity.
• Ensuring markets are fully equipped to undertake all business readiness activity associated with an individual release of new features (including training, communications, operational impact assessment, procedures, MI, release approach, go to market planning etc.).
• Support for facilitating delivery of local training to markets (contact centre/network) to support releases.
• Management of staff and customer pilot activities to ensure that digital features are successfully rolled out to customers.
• Accountability for ensuring local market benefits are met through tracking and reporting of feature performance in market.
• Accountability for robust planning activity across the Market Activation function to optimise use of resources between teams.
• System interface with Wealth Value Stream, Digital Product Managers and the Business, with particular focus on ensuring the teams are aligned and the business is aware of progress.
• Proactive management of change activity across a portfolio of Digital initiatives highlighting and taking action to mitigate risks and issues, ensuring delivery is on time and to quality standards with minimal disruption.

Qualifications

• Experience of working directly with individual markets or a region to support local business readiness activity needed for delivery of digital change.
• Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.
• Excellent analytical, planning and governance skills.
• Subject Matter Expertise of digital channels, including technical, market place and customer considerations.
• Subject Matter Expertise in internal/external communications, operational impact assessment, training, migration and implementation planning.
• Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
• Highly developed communication skills, both written and verbal, to explain complex or technical issues.
• Pragmatic decision-making skills, with the ability to make clear judgments based on data and understand the implications.
• Good understanding of project methodology, frameworks and best practice.
• Ability to take a portfolio view and effectively manage multiple market deliveries and releases whilst ensuring each project runs effectively.
• Leadership experience in customer‑focussed organisations, in disciplines such as digital, project and change manage management, being able to lead others to excel.
• Experience of managing a team leading business activity to support the delivery of digital change across regions or markets.
• Respectful of different cultures, working with colleagues from across all five regions (North America, LATAM, Middle East, Asia Pacific and Europe).

This role can be based in Leeds, Sheffield, Birmingham, Chester or any other locations may be considered.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser - https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26targetStudentSysGUID%3d%26actingAs%3d%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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