Digital Learning Partner

Princess Alexandra Hospital; Harlow; Remote; GBP 32,000 - 44,000; Full time

Job summary

The Princess Alexandra Hospital NHS Trust in Essex is recruiting a Digital Learning Partner to deliver training across clinical and corporate systems, and to support staff in using digital tools.

You will develop materials, deliver sessions, and work with teams to drive digital adoption, system upgrades, and continuous improvement.

Qualifications

• Experience delivering training within a digital, IT, healthcare or learning environment.
• Experience supporting users to develop new skills and confidence in digital systems.
• Strong communication, presentation and customer service skills.
• Experience creating or updating learning materials and user guidance.
• A proactive and collaborative approach to supporting learning and change.
• The ability to organise and prioritise workloads while maintaining high standards of customer service.

Responsibilities

• Delivering digital systems training through classroom sessions, virtual learning, one-to-one coaching and group workshops.
• Supporting users during system implementations, upgrades and service changes.
• Developing and maintaining training materials, user guides and digital learning resources.
• Providing first-line support and guidance to users regarding digital learning and training queries.
• Supporting digital adoption and helping colleagues build confidence in technology.
• Gathering user feedback and contributing to the continuous improvement of digital learning services.

Skills

Training delivery

Digital systems

Communication

Customer service

Learning materials

Tools

EHR systems

Office 365

Job description

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we are working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We are a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.

Are you passionate about digital learning, technology, and helping people develop the confidence and skills they need to make the most of digital systems?

We are looking for an enthusiastic and customer-focused Digital Learning Partner to join our Digital Learning Team within the People & Culture Directorate.

This is an exciting opportunity to support the delivery of digital learning across the Trust, helping colleagues develop the knowledge and confidence required to effectively use clinical and corporate systems. Working closely with clinical, operational and corporate teams, you will play a key part in supporting digital transformation, system implementation and continuous improvement across the organisation.

Main duties of the job

As a Digital Learning Partner, you will deliver engaging training and user support for a range of digital systems, including Electronic Health Records (EHR), Order Communications, Microsoft Office applications and other Trust systems. You will work with colleagues at all levels to ensure staff are supported throughout their digital learning journey.

Key responsibilities include:

• Delivering digital systems training through classroom sessions, virtual learning, one-to-one coaching and group workshops
• Supporting users during system implementations, upgrades and service changes
• Developing and maintaining training materials, user guides and digital learning resources
• Providing first-line support and guidance to users regarding digital learning and training queries
• Supporting digital adoption and helping colleagues build confidence in technology
• Gathering user feedback and contributing to the continuous improvement of digital learning services

We are looking for someone who can demonstrate:

• Experience delivering training within a digital, IT, healthcare or learning environment.
• Experience supporting users to develop new skills and confidence in digital systems.
• Strong communication, presentation and customer service skills.
• Experience creating or updating learning materials and user guidance.
• A proactive and collaborative approach to supporting learning and change.
• The ability to organise and prioritise workloads while maintaining high standards of customer service.

- Advert may close early if sufficient applicants received.

For an information discussion contact Jamie Coates, Assistant Director of People Development and Innovation via [e-mail]