Senior Digital Learning Partner

Pharmacy2U | Certified B Corp; Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Competitive pension

Occupational sick pay

25 days' annual leave

Flexible hybrid working

Private healthcare insurance

Job summary

Pharmacy2U in Leeds is hiring a Senior Digital Learning Partner to design engaging learning content across various formats. This role involves working closely with stakeholders to ensure high-quality, effective training materials.

The ideal candidate will have strong expertise in digital learning design and project management. This permanent, full-time position offers a hybrid working model, competitive salary, and extensive benefits including healthcare and professional development opportunities.

Qualifications

• Experience in designing and developing eLearning modules.
• Strong communication and stakeholder management skills.
• Ability to work on multiple projects simultaneously.

Responsibilities

• Design engaging e-learning modules and online courses.
• Conduct learning needs assessments to identify content requirements.
• Maintain and troubleshoot the LMS platform.

Skills

Adult learning principles

Digital learning design

Project management

Stakeholder management

Microsoft Office

LMS proficiency

Education

CIPD L&D qualification

Tools

Articulate

LMS platforms

Job description

Role

Senior Digital Learning Partner

Location

Leeds, LS15 8GB. We operate a hybrid schedule, meaning 2 days a week. Travel to other sites may be required.

Salary

£45,000-£50,000 per annum DOE, plus up to a 10% annual bonus and extensive benefits.

Contract type

Permanent

Employment type

Full time

Working hours

Monday - Friday 37.5 hours per week. Core hours 09:30-16:00; you can work around these to suit you.

Company overview

Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified and a certified B Corp, meeting high standards of social and environmental responsibility. Our people are fundamental to our success as we aim to be a world‑leading, patient‑centric digital healthcare provider.

About the role

We’re looking for an experienced L&D Designer to join our Development and Wellbeing Team. You will be responsible for designing and developing engaging, high‑quality learning materials across multiple formats, including eLearning (Articulate / Rise), virtual workshops, and PDF guides. This role plays a critical part in supporting Wellbeing and Development strategy, ensuring that content is visually appealing, user‑friendly, and effective. You’ll work closely with stakeholders across the business to meet training needs while maintaining brand consistency and applying the latest instructional design principles.

Benefits

Financial security & rewards

• Competitive contributory pension
• Occupational sick pay
• Long‑service awards and refer‑a‑friend bonuses
• Professional registration fees covered (GPhC, NMC, CIPD and more)
• Cycle to Work and Green Car schemes (subject to eligibility)

Family‑friendly

• Enhanced maternity and paternity pay
• Flexible hybrid working to help balance work and home life

Health & wellbeing

• Private healthcare insurance at discounted rates (Aviva)
• Employee Assistance Programme and in‑house mental health support
• Access to discounted gym memberships via Blue Light Card and benefits schemes
• Regular health and wellbeing initiatives

Career growth

• Strong commitment to CPD, training and professional development

Time off & flexibility

• 25 days' annual leave, increasing with service
• Buy and sell holiday scheme

Everyday perks & exclusive discounts

• Blue Light Card and employee discount platform
• Exclusive discounts at The Springs, Leeds
• 25% off health & beauty purchases
• 25% off Pharmacy2U Private Online Doctor services

Culture & community

• Regular social events throughout the year

What you’ll be doing?

• Design: design and develop engaging e‑learning modules and online courses, applying instructional design theories to create content that enhances learner retention, onboarding and engagement.
• Content Management: use the LMS to upload, organise, and maintain various forms of learning materials, including multimedia elements like videos, graphics and interactive tools.
• Needs Analysis: conduct learning needs assessments to determine learning objectives and identify content requirements with business areas.
• Technical Management: configure and troubleshoot the LMS platform, resolve technical issues, rebuild existing material and reports and ensure the system runs smoothly.
• User Support & Training: provide technical support and guidance to both instructors and learners on using the LMS effectively.
• Reporting & Performance Tracking: assist with monitoring system performance and user progress, generating reports on completion rates and course effectiveness.
• Collaboration: work closely with business area experts and stakeholders to develop high‑quality learning solutions.
• SharePoint: use the internal intranet to upload, organise, and maintain various learning and information materials, including multimedia elements.
• Continuous Improvement: keep up with the latest e‑learning trends and technologies, incorporating feedback and performance data to continuously improve learning offerings.

Who are we looking for?

• Strong expertise in adult learning principles and digital learning design, aligning solutions to business objectives.
• Extensive experience designing, developing, and maintaining high‑quality learning content, including multimedia and interactive materials.
• Advanced experience working with LMS and e‑learning authoring tools, including ongoing optimisation and improvement.
• High level of technical proficiency, including troubleshooting issues, managing system integrations, and working with information management systems.
• Well‑developed communication and stakeholder management skills, working effectively across functions and with senior colleagues.
• Proven experience managing multiple projects simultaneously, ensuring delivery to agreed timelines, quality standards and documentation requirements.
• Strong organisational skills and attention to detail in fast‑paced or deadline‑driven environments.
• Confident IT skills, including strong working knowledge of the Microsoft Office suite and related business tools.
• Demonstrated ability to identify improvement opportunities and implement changes that enhance learning effectiveness or operational efficiency.
• Significant experience in Learning and Development design, ideally within a scaling, operational or transformation‑focused organisation.
• Experience working within company policies, legal requirements and ethical standards, ensuring compliance across learning activity.
• CIPD L&D qualification preferred but not essential; other relevant professional or administrative qualifications are advantageous.

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.