Digital Insights Strategist: Turn Data into Customer Impact
St. James’s Place
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Benefits offered by this job
Job summary
St. James’s Place is seeking a Digital Insights Analyst to shape how we measure, understand and optimise digital experiences across customer and adviser journeys.
This hybrid UK role offers two days in-office and three remote, with locations including Cirencester, London Paddington, London Lombard, or Bristol. You’ll own digital measurement, performance reporting and insight generation, partnering with Marketing, Digital, Technology and Customer teams to drive data-informed decisions and
Qualifications
- Experience in digital analytics, marketing analytics, or customer insight roles.
- Proficient with GA4, Adobe Analytics, or similar tools.
- Experience analyzing customer journeys and engagement to generate insights.
- Ability to create dashboards with Power BI, Tableau, or Looker Studio.
- Experience measuring digital, CRM, email, or marketing performance and making recommendations.
- Proficient in SQL for data queries and manipulation.
- Experience with experimentation, A/B testing or CRO methodologies.
- Experience with Salesforce Marketing Cloud or similar CDP technologies.
- Experience implementing digital tracking, tagging or measurement requirements.
- Experience in a regulated industry such as Financial Services.
- Familiarity with Agile delivery environments.
Responsibilities
- Delivering insight and performance analysis across websites, digital channels, mobile apps, and customer communications.
- Developing measurement frameworks that support business, marketing and customer objectives.
- Analysing customer journeys and behavioural data to identify trends and opportunities for optimisation.
- Creating dashboards and reporting to support business decisions and performance tracking.
- Measuring campaigns and digital initiatives, translating findings into practical recommendations.
- Collaborating with Marketing, Digital, Technology and Customer teams to improve digital performance and evidence-based decision making.
Skills
Tools
Job description
St. James’s Place is seeking a Digital Insights Analyst to shape how we measure, understand and optimise digital experiences across customer and adviser journeys.
This hybrid UK role offers two days in-office and three remote, with locations including Cirencester, London Paddington, London Lombard, or Bristol. You’ll own digital measurement, performance reporting and insight generation, partnering with Marketing, Digital, Technology and Customer teams to drive data-informed decisions and
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