Digital Experience Lead: Adviser Journeys (Hybrid)

eFinancialCareers Ltd.; Wilmslow; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

28 days annual leave

Private medical insurance

Employer pension scheme

Job summary

Royal London is seeking a Digital Manager within the Chief Digital Office to own adviser-focused digital journeys and translate strategic priorities into clear roadmaps and measurable outcomes. You will work in an agile, cross-functional squad with Technology, UX and business teams to deliver digital change that improves adviser journeys and customer outcomes.

In this hybrid role, you’ll champion the adviser digital experience, use data and feedback to prioritise improvements, and ensure

Qualifications

• Experience leading digital products, platforms or journeys within a complex organisation.
• Strong experience working in agile squads and delivering technology-enabled change.
• Ability to translate strategic objectives into clear roadmaps, priorities and measurable outcomes.

Responsibilities

• Own the vision, roadmap and performance of adviser-focused digital journeys, enabling capabilities and services.
• Champion the adviser digital experience, using insight, data and feedback to identify and prioritise improvements.
• Lead delivery within a cross-functional agile squad, working closely with Technology, UX and business teams.
• Prioritise and manage digital change, ensuring focus on the highest-value opportunities for customers, advisers and the business.
• Drive continuous improvement through testing, experimentation and outcome-based decision-making.
• Build strong stakeholder relationships and communicate priorities, progress and outcomes effectively.
• Ensure solutions are delivered in line with governance, security and regulatory requirements.

Job description

Royal London is seeking a Digital Manager within the Chief Digital Office to own adviser-focused digital journeys and translate strategic priorities into clear roadmaps and measurable outcomes. You will work in an agile, cross-functional squad with Technology, UX and business teams to deliver digital change that improves adviser journeys and customer outcomes.

In this hybrid role, you’ll champion the adviser digital experience, use data and feedback to prioritise improvements, and ensure