Digital Content Designer

Richmond and Wandsworth Councils; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

40 days annual leave (including Bank/H

Flexible working

Generous pension plan

Job summary

Richmond & Wandsworth Councils are recruiting a Digital Content Designer to create, maintain and improve accessible, user‑centred content across our websites and intranet, ensuring content meets design standards and accessibility.

You will write, edit and publish content, use analytics and user feedback to improve journeys, design online forms and digital services, and work with stakeholders to keep information accurate and user focused.

Qualifications

• Experience of writing for the web in a public sector or digital media context.
• Excellent written, communication and interpersonal skills
• Writing for the web and Plain English
• Content design
• Excellent time management and the ability to manage competing deadlines
• Educated to degree level or relevant industry experience

Responsibilities

• Create, maintain, and improve accessible, user-centred content across Richmond and Wandsworth Council websites, ensuring it meets content design standards, accessibility requirements, and best practice.
• Use analytics, user research, and customer feedback to improve user journeys, website structure and content effectiveness, helping residents find and complete tasks more easily.
• Design and develop online forms and digital services, working with stakeholders to gather requirements, create content and deliver effective online transactions.
• Work closely with council services to understand their needs, provide content advice and training, and lead regular content reviews to ensure online information remains accurate, relevant and user focused.
• Support the day-to-day management of both councils' websites, including content updates, news publishing and customer enquiries, while maintaining high standards of quality, accessibility and continuous improvement.

Skills

Writing for the web

Plain English

Content design

User experience

Time management

Public sector experience

Education

Degree or equivalent

Job description

The Role

Job Title: Digital Content Designer

Salary Range: £40,260 to £54,507 per annum

Permanent - Fulltime

Location: Twickenham or Civic Centre and Wandsworth Town Hall

Other essential information: Up to 3 days working in the office

Objective of role

We are recruiting a skilled Digital Content Designer to join our team, responsible for providing digital services for both Richmond and Wandsworth Councils.

You will deliver high quality, accessible digital content that is driven by user needs. You will write, edit and publish content across our digital channels, with an aim to provide the best possible customer journey.

This will be focused across both Council websites, as well as our corporate intranet, where your work will help maximise internal staff engagement.

The role will require you to make complex language and processes easier to understand. You will work with subject matter experts to make sure content is accurate, and you will be able to explain your decisions and edits clearly to those who don't recognise good web usability.

About the role

Content design and delivery

Create, maintain, and improve accessible, user-centred content across Richmond and Wandsworth Council websites, ensuring it meets content design standards, accessibility requirements, and best practice.

User experience and continuous improvement

Use analytics, user research, and customer feedback to improve user journeys, website structure and content effectiveness, helping residents find and complete tasks more easily.

Digital services and online forms

Design and develop online forms and digital services, working with stakeholders to gather requirements, create content and deliver effective online transactions.

Stakeholder support and collaboration

Work closely with council services to understand their needs, provide content advice and training, and lead regular content reviews to ensure online information remains accurate, relevant and user focused.

Website operations and quality assurance

Support the day-to-day management of both councils' websites, including content updates, news publishing and customer enquiries, while maintaining high standards of quality, accessibility and continuous improvement.

Essential Qualifications, Skills and Experience

• Experience of writing for the web and producing online content in a public sector or digital media context.


• Excellent written, communication and interpersonal skills


• Writing for the web and Plain English


• Content design


• Excellent time management and the ability to manage competing deadlines


• Educated to degree level or relevant industry experience

Indicative Recruitment Timeline

Closing Date: Tuesday 13th October 2026

Shortlisting Date: W/C 19th October 2026

Interview Date: TBC (Interviews will be held in person)

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.