Content Designer

Royal Greenwich; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Annual leave 28 days

Flexible remote working

Pension scheme

Professional development

Wellbeing support

Eye test vouchers

Season ticket loan

Cycle to work

Discount card

Long service awards

Job summary

Royal Greenwich is seeking a Content Designer to join the Product team for Digital, Operations and Access. You will lead content design for complex products, collaborating across councils and teams to improve service information and accessibility.

You will speak up for users, shape products using data and research, and report to a senior content designer. A strong emphasis on mentoring and continuous improvement is highlighted throughout the role.

Qualifications

• Experience in content design, ideally on multidisciplinary agile projects.
• Proven ability to manage stakeholder relationships.
• Strong understanding of user-centred practices, able to explain complex concepts in plain language.

Responsibilities

• Lead content design for complex products and services, working user‑centred across multiple teams.
• Deliver services end‑to‑end from discovery to live in multidisciplinary teams.
• Contribute to content strategy for whole service transformation and product development.
• Develop and promote content standards, guidance and style patterns ensuring clarity, accessibility, help, inclusivity.
• Explain benefits of content design across the council and transfer skills where appropriate.
• Support and mentor junior team members, fostering high‑performing people.

Skills

Content design

Stakeholder management

User-centred practices

Clear communication

Tools

Agile

Job description

About the Organisation

Royal Greenwich is a vibrant borough with a rich history and diverse community. We’re proud of the work we do to serve our residents, aiming for a happier, healthier and more connected borough through digital services.

Role Overview

As a content designer in the Product team for Digital, Operations and Access, you’ll be part of a multidisciplinary team designing new products and improving existing ones. You’ll work with council teams to improve service information, speak up for users, use data and research to shape products, and report to a senior content designer.

Key Responsibilities

• Lead content design for complex products and services, working user‑centred across multiple teams.
• Deliver services end‑to‑end from discovery to live in multidisciplinary teams.
• Contribute to content strategy for whole service transformation and product development.
• Develop and promote content standards, guidance and style patterns ensuring clarity, accessibility, help, inclusivity.
• Explain benefits of content design across the council and transfer skills where appropriate.
• Support and mentor junior team members, fostering high‑performing people.

Qualifications & Experience

• Experience in content design, ideally on multidisciplinary agile projects.
• Proven ability to manage stakeholder relationships.
• Strong understanding of user‑centred practices, able to explain complex concepts in plain language.
• Commitment to improving residents’ lives and opportunities.
• Experience in ownership, continuous improvement and collaboration across the council.

Values & Principles

• Naturally curious and staying updated on latest techniques.
• Advocate for user‑centred practices within agile delivery.
• Committed to improving residents’ lives and opportunities.
• Respect, fairness, ownership, continuous improvement, and collaboration.

Benefits

• 28 days annual leave (increases to 31 after 5 years)
• Flexible and partly remote working arrangements
• Mental health support, including external counselling service
• Pension scheme
• Long service awards
• Learning and development opportunities, including apprenticeships
• Staff networks for mental health, LGBTQ+, racial equality, etc.
• Vouchers for free eye tests
• Annual season ticket loans
• Childcare voucher scheme
• Reduced‑rate gym membership
• Cycle to work scheme
• Greenwich One Card discounts at local businesses

Diversity, Inclusion and Belonging

We embrace and celebrate diverse backgrounds, including differences in ability, neurodivergence, ethnicity, colour, nationality, gender, marital status, sexual orientation, culture and religion. We encourage applications from under‑represented communities and are a Disability Confident employer.