Content Designer

The JobsBoard; Canterbury; Hybrid; GBP 41,000 - 45,000; Full time

Benefits offered by this job

Flexible hybrid working

Generous annual leave

Local government pension scheme

Training and development opportunities

Employee discounts

Park and Ride access

Cycle-to-work scheme

Employee assistance & flu vaccination支

Job summary

Canterbury City Council is seeking a Content Designer to join the Digital Services team. You will design and improve accessible content and digital journeys across customer-facing services, using evidence and feedback to help customers complete tasks online.

You will develop online forms and workflows, advise on content best practices, and work with multidisciplinary teams from discovery through live service delivery.

Qualifications

• Experience creating accessible content across devices and channels.
• Knowledge of service and interaction design principles.
• Proficient in plain English and accessibility standards.

Responsibilities

• Design, create and improve accessible content and digital journeys across customer-facing services.
• Use analytics, user feedback and research to inform content decisions.
• Develop and deploy online forms and workflows to enable self-service.

Skills

Content design

Accessibility

Plain English

Service design

HTML

CSS

Analytics & user feedback

CMS experience

Jadu or form-building platform

Education

Undergraduate degree or equivalent

Tools

Jadu

Job description

About the role

Canterbury City Council is looking for a Content Designer to join its Digital Services team.

This is an opportunity to join a multidisciplinary digital team that supports essential council services. You will use evidence, research and feedback to improve content and help customers complete tasks online more easily.

The role covers content across customer-facing digital services, including accessible web content, online forms, workflows and end-to-end user journeys. You will work with services across the council to turn complex information and processes into clear, usable digital experiences. Experience of working with more than one content management system and a form-building platform such as Jadu will be valuable.

What's in it for you

• A salary of £40,537.29 to £45,094.96 per annum
• Cost-of-living pay award negotiated annually as a salary increase
• Flexible, hybrid working – we understand the importance of a good work-life balance
• A generous annual leave entitlement, which increases with service, plus bank holidays and three additional days usually used while the main offices are closed over Christmas
• The option to buy additional annual leave
• A local government pension scheme
• Training and development opportunities, including support with professional membership fees where these are essential to the role
• Employee benefits, including retailer and lifestyle discounts
• Free use of Canterbury's Park and Ride, flexi-bus tickets and a cycle-to-work scheme
• Access to free counselling, advice and webinars through the employee assistance programme, plus contributions towards the cost of flu vaccinations

About this job

You will work within the Digital Services team to design, create and improve accessible content and digital journeys across the council's customer-facing services. You will use analytics, user feedback and research to understand what people need, then produce content in the right format and place to help them complete their goals. You will also design and develop online forms and workflows, advise colleagues on content best practice and work with multidisciplinary teams from discovery through to live service.

Here's what you will get up to

• Using analytics, user feedback and research to identify user needs, map journeys and inform content decisions
• Writing, editing and structuring clear, accurate content in plain English for different audiences and channels
• Designing inclusive and accessible content that meets the Web Content Accessibility Guidelines
• Designing, developing and deploying online forms and workflows that enable customers to self-serve
• Working with multidisciplinary teams to deliver and improve services from discovery through to live
• Advising colleagues on content accessibility and content-design best practice
• Contributing to standards, guidance, style patterns and quality assurance
• Documenting and explaining design decisions, risks and unresolved issues clearly

Working pattern

• Monday to Friday, excluding bank holidays
• Full-time, 37 hours a week
• Permanent contract
• Flexible hybrid-working model, normally on site at least once a fortnight, which may vary depending on projects and service needs

About you

• A thorough understanding of how to create effective, accessible content across devices and for different communities
• An understanding of service design and interaction design
• A good working knowledge of plain English and plain-English standards
• An understanding of how to monitor the performance and impact of content across digital channels
• The ability to explain content and design decisions and represent a service at a service assessment
• A good understanding of accessibility needs and the latest Web Content Accessibility Guidelines
• A working knowledge of HTML and CSS
• Experience of working with more than one content management system, and using Jadu or an equivalent form-building platform
• Local government experience would be useful but is not essential
• An undergraduate degree, or equivalent relevant experience delivering web and digital projects

Equality, diversity and inclusion at Canterbury City Council

Canterbury City Council is committed to promoting equality and diversity in everything it does, providing a safe and welcoming environment where everyone is valued, included and respected. All applications are anonymised for the shortlisting panel, allowing applicants to be assessed on merit alone.