Digital Content Assistant

Starling Bank; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A progressive online banking institution is seeking a Digital Content Assistant to manage and update web content, ensuring it meets the needs of customers. This role involves collaborating with teams to track project progress and maintain legal compliance of content. Candidates should have at least one year of digital production experience, strong communication skills, and the ability to work under pressure. Join a dynamic team dedicated to transforming banking for everyone.

Benefits

25 days holiday

Extra day off for birthday

Annual leave purchase option

Paid volunteering time

Company enhanced pension scheme

Private medical insurance

Generous family-friendly policies

Perkbox membership

Cycle to Work initiatives

Qualifications

• At least 1 year of digital production experience.
• Excellent stakeholder management skills.
• Ability to work well under pressure.

Responsibilities

• Ensure content is up-to-date and compliant.
• Track project progress and communicate status.
• Manage website updates and feature changes.

Skills

Digital production experience

Strong communication skills

Team player

Job description

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We’re looking for an Digital Content Assistant at Starling Bank, responsible for updating and managing content, supporting the producers and search manager with tasks, you’ll be a key member of our growing digital team reporting into the Head of Digital. Day to day you will be working closely with a range of teams from across the business to ensure our content meets the needs of our customers - giving them the information they need, at the right time, and presented in a way that is clear and intuitive; as well as keeping our legal and regulatory content up to date.

Responsibilities

• Ensuring Starling's web content is up-to-date, accurate, compliant, and in line with the aims of the business
• Tracks project progress, responsible for schedule development, maintenance, and communication of status’ to the team.
• Making changes to the site for product feature changes and launches
• Carrying out necessary legal and regulatory updates to the website
• Managing the necessary ‘business as usual’ website updates
• Taking ownership of the web change process from start to finish
• Working closely with the web engineering team to ensure updates go out on time
• Using analytics to make informed decisions for the website
• Supporting digital team members on larger projects

Qualifications

• At least 1 years of digital production (or related) experience and 3 years of total professional experience.
• Strong communication skills with the ability to build relations with various teams across the business
• A good understanding of Starling's product offering
• Excellent stakeholder management
• A proactive attitude with a willingness to ensure work stays on track and on time
• A good eye for detail
• Problem solving, other teams will often come to you for advice and solutions
• A team player, willing to jump in and help out where you can
• Ability to work well under pressure and to time constraints

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.