Digital Clinical Hub Care Coordinator

Southport and Formby Health (GP Federation); Sefton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A healthcare provider in Southport is seeking a Digital Clinical Hub Care Coordinator to support GP practices with important administrative tasks. This full-time position involves coding clinical documents, referring them for further action, and ensuring data quality through daily audits. Ideal candidates will have strong communication skills, experience in administrative procedures, and familiarity with Microsoft Office and EMIS software. The role offers a collaborative environment focused on improving primary care services for the community.

Qualifications

• Experience in complex administrative procedures.
• Experience working within a healthcare setting.
• Competent in using Microsoft Office applications.

Responsibilities

• Code and file documents received by GP practices.
• Refer documents that require action to the relevant GP practice team.
• Complete a daily audit to support data quality.

Skills

Familiarity with Microsoft Office

Ability to prioritise workload

Ability to work independently

Ability to communicate effectively

Familiarity with EMIS clinical software

Education

GCSE or A Level standard in English and Maths

Tools

Microsoft SharePoint

EMIS clinical software

Job description

Southport and Formby Health (GP Federation)

Digital Clinical Hub Care Coordinator

The closing date is 22 December 2025

This role is designed to support GP practices within the Southport and Formby Primary Care Network (PCN) by helping with important administrative tasks. Working centrally at our main Southport office suite, as part of the Digital Clinical Hub team, you will assist in handling clinical correspondence for Southport and Formby GP practices.

We are looking for people who are digitally proficient and have some experience of working within healthcare. If you're eager to make a difference in primary care and work within a busy but supportive team, we would love to hear from you!

This role is part of a growing team within the PCN, and although advertised as a full-time role working Monday to Friday, part-time applications will be considered.

Please contact Louise Sproat on [e-mail] with any questions.

We look forward to receiving your application and successful applicants will be contacted by telephone in order to discuss the next stage of the recruitment process.

Main duties of the job

Key duties include but are not limited to:

• Viewing documents received by the GP practices, and coding them using established templates and protocols.
• Referring any documents that need further action to the appropriate GP practice team, following clear guidelines.

The role also involves training through the Personalised Care Institute, which will help you develop your skills as part of the Care Co‑Ordinators national framework.

You will be working in a growing team consisting of both clinical and non‑clinical colleagues, so teamwork and good communication skills are vital.

About us

Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).

Southport and Formby PCN is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and wellbeing for our local population of around 129,000 people.

We work hard to ensure that the services we offer are the best that they can be and we are constantly developing to ensure we are providing the best services for our local community.

We are seeking passionate, friendly individuals with an eye for detail and a strong interest in coding and auditing documents for further review to join our growing team. You will play a key role in supporting the Digital Clinical Hub, ensuring that medical records are coded accurately and efficiently, and that actions are correctly identified and followed up on

Dan Gallagher, PCN Operations Manager

Job responsibilities

Duties to include the following;

• Follow a set protocol to decide which documents to process
• Code and file documents received by GP practices
• Code documents using an EMIS template created by the digital clinical hub to ensure the EMIS health record is clear and easy to understand.
• Refer documents that require any action to the relevant GP practice team using the EMIS appointment booking page
• Complete a daily audit by running a search in EMIS web to support data quality.
• Complete a daily log of work done in Microsoft SharePoint
• You will work to a daily target for the number of documents completed daily, which we will support you to achieve.
• Engaging in weekly huddles to collaborate with team members, share knowledge and skills, and find ways to improve the service.
• Attending relevant training to support both the development of the Digital Clinical Hub and your own personal growth.

Undertake other duties as may be reasonably required within the general terms of the job description. This job description is intended as an outline of the general areas of activity and responsibility for the post holder and may be amended considering the changing needs of the PCN and/or practices.

Person Specification

Skills and Knowledge

• Familiarity with Microsoft Office
• Ability to prioritise workload and work well under pressure
• Ability to work independently but also as part of a team
• Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
• Able to build network links with external organisations as an ambassador for the Primary Care Network
• Familiarity with EMIS clinical software

Experience

• Experience in complex administrative procedures
• Experience of working within a team
• Experience of working in a healthcare setting
• Competent in the use of Microsoft Office applications

Qualifications

• Educated to GCSE or A Level standard in English and Maths
• Evidence of continued personal development
• Enrolled in, willing to undertake or previously completed the Personalised Care Institute training

Personal Qualities

• Desire to continually learn
• DBS Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Southport and Formby Health (GP Federation)