Digital Change & Service Transformation Analyst (Temp)

Allscreens Nationwide Ltd; Kirkintilloch; On-site; GBP 30,000 - 40,000; Full time

Job summary

East Dunbartonshire Council is seeking a proactive Business & Digital Change Analyst on a temporary basis to support the delivery of our integrated housing management solution (IHMS) and contribute to a wider transformation programme. You will work with the implementation team to deliver business and digital change initiatives, modernising services and improving customer experience.

The role requires experience in business analysis and service improvement, with a collaborative, solution‑focused

Qualifications

• Experience in business analysis and service improvement.
• Knowledge of housing management is desirable.
• SQL skills are desirable.
• Collaborative, solution-focused approach with stakeholders at all levels.

Responsibilities

• Support delivery of business and digital change initiatives to modernise services.
• Help improve customer experience and drive efficiencies across the authority.
• Collaborate with the implementation team on IHMS and transformation programme.

Skills

Change management

Business analysis

Stakeholder engagement

Service improvement

SQL

Job description

East Dunbartonshire Council is seeking a proactive Business & Digital Change Analyst on a temporary basis to support the delivery of our integrated housing management solution (IHMS) and contribute to a wider transformation programme. You will work with the implementation team to deliver business and digital change initiatives, modernising services and improving customer experience.

The role requires experience in business analysis and service improvement, with a collaborative, solution‑focused