Business Analyst - Change & Digital Transformation

Wythenshawe Community Housing Group; Manchester; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Flexible Working

Real Living Wage

Westfield Health

Training and Development

Recognition and Reward

Volunteering within the local co mmuni

Job summary

Wythenshawe Community Housing Group in Manchester is seeking a skilled Business Analyst to join the ICT, Data and Digital team and drive practical improvements across the organisation.

You will engage stakeholders, facilitate workshops, gather requirements, map processes and shape solutions that enhance services for colleagues and customers. Strong communication and collaboration are essential in delivering change.

Qualifications

• Experience in a Business Analyst role, ideally within Digital Services, ICT or a change environment.
• Excellent stakeholder management and relationship-building skills, with the ability to influence and engage people at all levels.
• Experience facilitating workshops, gathering requirements and translating business needs into practical solutions.
• Strong process mapping and business improvement skills.
• Ability to manage multiple priorities and work independently across a range of projects.
• Strong communication, analytical and problem-solving skills.
• Professional Business Analysis qualification (or working towards one) is desirable.

Responsibilities

• Working closely with stakeholders to understand challenges, gather requirements and identify opportunities for improvement.
• Facilitating workshops and discussions to help teams shape solutions and achieve shared outcomes.
• Mapping and analysing current and future business processes, identifying opportunities to improve efficiency and customer experience.
• Supporting project delivery by defining requirements, shaping acceptance criteria and contributing to testing and implementation activities.
• Building strong working relationships across the organisation, acting as a trusted partner throughout change initiatives.
• Supporting continuous improvement by promoting best practice and helping embed a culture of innovation and efficiency.

Skills

Stakeholder management

Workshop facilitation

Requirements gathering

Process mapping

Business analysis

Communication

Analytical thinking

Education

Professional Business Analysis qualification

Job description

Wythenshawe Community Housing Group in Manchester is seeking a skilled Business Analyst to join the ICT, Data and Digital team and drive practical improvements across the organisation.

You will engage stakeholders, facilitate workshops, gather requirements, map processes and shape solutions that enhance services for colleagues and customers. Strong communication and collaboration are essential in delivering change.