Senior System Ops Analyst - Driving Digital Transformation

St Helens Council; St Helens; On-site; GBP 52,000 - 76,000; Full time

Job summary

St Helens Council is seeking an experienced Senior System Ops Analyst to join the ICT & Digital Delivery Service. You will be responsible for administration, support, development and enhancement of large-scale business systems across Adult Social Care, Children’s Services and Education.

You will drive continual improvement, manage upgrades and releases, develop reporting solutions and provide expert support to ensure services operate efficiently and effectively for residents of the borough.

Qualifications

• Experience supporting and administering complex ICT systems.
• Strong analytical and problem-solving skills.
• Experience with system configuration, testing, upgrades and release management.
• Ability to extract, analyse and interpret data and management information.
• Excellent communication and stakeholder management skills.
• Customer-focused approach delivering effective digital services.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Administer, support, develop and enhance large-scale business systems.
• Lead testing and implementation of major system upgrades.
• Analyse user requirements and design new solutions.
• Develop training materials and provide technical support.
• Lead projects and mentor colleagues to modernise services.

Skills

Analytical skills

ICT systems

System testing

Data extraction

Communication

Prioritisation

Customer-focused

Problem solving

Tools

Liquidlogic

Job description

St Helens Council is seeking an experienced Senior System Ops Analyst to join the ICT & Digital Delivery Service. You will be responsible for administration, support, development and enhancement of large-scale business systems across Adult Social Care, Children’s Services and Education.

You will drive continual improvement, manage upgrades and releases, develop reporting solutions and provide expert support to ensure services operate efficiently and effectively for residents of the borough.