Digital Transformation & Service Improvement Analyst

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council is seeking a capable Business Analyst to lead all aspects of service improvement for Housing & Communities. The role covers analysing and redesigning processes, data analysis, business case writing, running workshops and advising senior management on change proposals.

You will focus on digital transformation and savings projects across Adults, Housing & Communities, and may undertake other project support work.

Qualifications

• Excellent literacy and numeracy skills with service improvement or digital transformation experience.
• Experience delivering change within an organisation with strong organisational ability.
• A relevant qualification is desirable; full training will be provided.

Responsibilities

• Lead on all aspects of business analysis for the service improvement team, including analysing and redesigning processes and data, writing business cases, running workshops, advising senior management and presenting change proposals.
• Focus on digital transformation and savings projects across Adults, Housing & Communities.
• Complete other project support work on an ad-hoc basis.

Skills

Literacy and numeracy

Service improvement experience

Digital transformation

Education

Relevant qualification desirable

Job description

Cyngor Caerdydd/Cardiff Council is seeking a capable Business Analyst to lead all aspects of service improvement for Housing & Communities. The role covers analysing and redesigning processes, data analysis, business case writing, running workshops and advising senior management on change proposals.

You will focus on digital transformation and savings projects across Adults, Housing & Communities, and may undertake other project support work.