Digital Banking & Customer Service Advisor - Elgin

Santander UK plc.; Elgin; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

£500 flexible benefit allowance

8% pension contribution by employer

Share save / share plans

Edge Current Accounts discounts

Wellbeing program

Enhanced family leave

Volunteer opportunities

Global growth opportunities

Job summary

Santander UK plc. is seeking a Customer Service Consultant in Elgin for a 12-month FTC at the TSB Elgin branch. You will help customers make the most of digital banking while delivering a personal, human experience that builds long-term trust.

You’ll support personal banking customers, promote digital services, and identify the best products to meet needs, ensuring a confident and smooth banking journey for every customer.

Qualifications

• Experience delivering excellent customer service across multi-channel
• Experience supporting customers with financial products or services
• Experience working in a collaborative team environment

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet banking needs
• Help customers build confidence in using digital banking services
• Understand customer needs and proactively identify suitable products and services
• Resolve customer queries efficiently with clear, practical solutions
• Build strong relationships through personalised service and regular engagement
• Encourage digital self-service adoption using customer devices and in-branch tech
• Collaborate with colleagues to deliver a consistent, high-quality customer experience
• Identify opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Financial products

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant in Elgin for a 12-month FTC at the TSB Elgin branch. You will help customers make the most of digital banking while delivering a personal, human experience that builds long-term trust.

You’ll support personal banking customers, promote digital services, and identify the best products to meet needs, ensuring a confident and smooth banking journey for every customer.