Digital Banking Experience Advisor

Santander Bank; Tewkesbury; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 annual cash allowance

25 days' holiday

Voluntary healthcare benefits

Birthday pension contributions 8%

Death-in-service benefit

Share in Santander's success

Staff versions of products

Job summary

Santander Bank is seeking a Customer Advisor to support personal banking customers across face-to-face, telephone and video channels, helping them make the most of digital banking with a personalised touch.

You will understand customer needs, proactively identify suitable products, resolve queries efficiently and build lasting relationships while promoting digital self-service and a high-quality service culture.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self-service adoption using customer devices and in-branch technology
• Collaborating with colleagues to deliver a consistent and high-quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

Skills

Customer service

Multichannel support

Collaboration

Digital banking

Tools

CRM systems

Job description

Santander Bank is seeking a Customer Advisor to support personal banking customers across face-to-face, telephone and video channels, helping them make the most of digital banking with a personalised touch.

You will understand customer needs, proactively identify suitable products, resolve queries efficiently and build lasting relationships while promoting digital self-service and a high-quality service culture.