Customer Experience Advisor – Banking & Service, Flexible Benefits

Banco Santander SA; Telford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£25,000 salary

£500 flexible benefit allowance

8% discretionary bonus

25 days' holiday

Private healthcare

Employer pension 8%

Share plans

Staff product access

Job summary

Santander UK is seeking a Customer Experience Advisor in Telford to assist customers across branch and contact centre channels. You’ll handle transactions, answer queries, build relationships, and promote product knowledge in a busy, multi-skilled environment.

You’ll thrive on variety, support a proactive risk culture, and contribute to a customer-centric transformation with technology-driven tools and innovation.

Qualifications

• Proven ability to deliver outstanding customer service.
• Effective communication with customers to understand needs.
• Flexibility and willingness to undertake a broad range of activities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions for customers.
• Developing knowledge of Santander services and products to help customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Adaptability

Multi-tasking

Job description

Santander UK is seeking a Customer Experience Advisor in Telford to assist customers across branch and contact centre channels. You’ll handle transactions, answer queries, build relationships, and promote product knowledge in a busy, multi-skilled environment.

You’ll thrive on variety, support a proactive risk culture, and contribute to a customer-centric transformation with technology-driven tools and innovation.