Digital Banking Customer Experience Specialist

Banco Santander SA; Ashton-in-Makerfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits

Pension

Healthcare

Life insurance

Job summary

Santander UK is recruiting for a Customer Service Consultant in Ashton-in-Makerfield. You’ll assist customers across face-to-face, phone, and video channels, helping them navigate digital banking while delivering a personalised, high-quality service.

Join a branch banking team that values collaboration, growth, and customer trust, with hybrid-friendly training and a supportive culture that recognises contribution and impact.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Assisting customers face-to-face, over the phone, and via video to meet banking needs.
• Encouraging use of digital banking tools and self-service options.
• Identifying customer needs and offering appropriate products and services.
• Resolving queries efficiently with clear, practical solutions.
• Building lasting relationships through personalised service and active engagement.
• Supporting colleagues to ensure a consistent, high-quality customer experience.
• Looking for opportunities to improve service delivery and customer support.

Skills

Customer service

Digital banking

Team collaboration

Job description

Santander UK is recruiting for a Customer Service Consultant in Ashton-in-Makerfield. You’ll assist customers across face-to-face, phone, and video channels, helping them navigate digital banking while delivering a personalised, high-quality service.

Join a branch banking team that values collaboration, growth, and customer trust, with hybrid-friendly training and a supportive culture that recognises contribution and impact.