Digital Banking & Customer Experience Advisor

2022 - Chief Operating Office; Kirkwall; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prominent bank is seeking a Customer Consultant in Kirkwall to deliver exceptional customer service and support clients in using digital services. The successful candidate will welcome customers, assist them with banking queries, and act as an ambassador for the organization. We're looking for someone with a passion for helping others, great communication skills, and a desire to succeed. Full-time, permanent position with competitive salary and additional benefits.

Benefits

25 days holiday per year

Private medical insurance

Performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Experience or passion for customer service.
• Ability to engage and build rapport.
• Flexible working approach adapting to customer needs.

Responsibilities

• Welcome customers to the branch.
• Educate customers on digital services.
• Resolve banking queries and offer solutions.

Skills

Customer service experience

Great communication skills

Curiosity and problem-solving

Enthusiasm for teamwork

Interest in digital technology

Tools

Microsoft Office

Job description

A prominent bank is seeking a Customer Consultant in Kirkwall to deliver exceptional customer service and support clients in using digital services. The successful candidate will welcome customers, assist them with banking queries, and act as an ambassador for the organization. We're looking for someone with a passion for helping others, great communication skills, and a desire to succeed. Full-time, permanent position with competitive salary and additional benefits.