Hybrid Banking Customer Service Consultant

Santander UK plc.; Southampton; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Company pension contributions

Discretionary bonus (8% of salary)

Job summary

Santander UK plc. in Southampton is seeking a Customer Service Consultant to support personal banking customers and promote digital banking tools. You will deliver a personalised, human experience that builds long-term trust and loyalty at the TSB Southampton branch.

You will help customers feel confident with digital services, working across face-to-face, telephone and video channels in a hybrid setup. The role emphasizes collaboration and customer-centric service.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Supporting customers across face-to-face, telephone and video channels to meet their banking needs.
• Helping customers build confidence in using digital banking services, including mobile and online platforms.
• Understanding customer needs and proactively identifying the most suitable products and services.
• Resolving customer queries efficiently and providing clear, practical solutions.
• Building strong, lasting relationships through personalised service and regular engagement.
• Encouraging digital self-service adoption using customer devices and in-branch technology.
• Collaborating with colleagues to deliver a consistent and high-quality customer experience.
• Identifying opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Digital banking

Multi-channel support

Job description

Santander UK plc. in Southampton is seeking a Customer Service Consultant to support personal banking customers and promote digital banking tools. You will deliver a personalised, human experience that builds long-term trust and loyalty at the TSB Southampton branch.

You will help customers feel confident with digital services, working across face-to-face, telephone and video channels in a hybrid setup. The role emphasizes collaboration and customer-centric service.