Customer Service Consultant - Digital Banking & In-Branch

Banco Santander SA; Ashton; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Salary: £25,000

£500 flexible benefit allowance

8% discretionary bonus

26 days holiday

Pension contribution 8%

Job summary

Santander UK is seeking a Customer Service Consultant in Ashton in Makerfield to assist customers across face-to-face, phone, and video channels, guiding digital banking adoption while delivering a personalised, high-quality service.

You will build relationships, understand banking needs, and promote digital self-service while collaborating with colleagues to ensure consistent support and customer satisfaction.

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers face-to-face, by phone, and via video to meet banking needs.
• Guide customers in using digital banking tools (mobile/online).
• Identify customer needs and suggest suitable products/services.

Skills

Customer service across channels

Financial products familiarity

Team collaboration

Job description

Santander UK is seeking a Customer Service Consultant in Ashton in Makerfield to assist customers across face-to-face, phone, and video channels, guiding digital banking adoption while delivering a personalised, high-quality service.

You will build relationships, understand banking needs, and promote digital self-service while collaborating with colleagues to ensure consistent support and customer satisfaction.