Branch Banking Pro: Digital Confidence & Personal Service

Santander UK plc.

Greater Manchester

Hybrid

GBP 23,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

£500 benefits allowance

25 days holiday + bank holidays

Pension contributions 8%

Healthcare discounts

Staff product discounts

Job summary

Santander UK plc. is seeking a Customer Service Consultant for the Ashton in Makerfield branch. You will assist personal banking customers, promote digital services, and deliver a high-quality, personalised experience in a-friendly, supportive environment.

The role offers hybrid working after onsite training, with a starting salary of £25,000 plus a £500 flexible allowance and an 8% discretionary bonus. Benefits include pension, healthcare discounts, and ample holiday.

Qualifications

Experience delivering excellent customer service across multiple channels.
Experience supporting customers with financial products or services.
Experience working in a collaborative team environment.

Responsibilities

Supporting customers across face-to-face, telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services, including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Resolving customer queries efficiently and providing clear, practical solutions
Building strong, lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery