Digital Banking & Fraud Awareness Specialist

HSBC; King's Lynn; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance (four times salary)

Flexible benefits platform

Sharesave schemes

Job summary

HSBC is seeking a Customer Service Consultant to join our branch team in the United Kingdom. You’ll educate customers on our digital platforms, help them bank in the way they prefer, and raise fraud awareness to protect customers while supporting those with more complex needs.

We value empathy, clear communication and a helpful attitude. In this full-time role, you’ll work 35 hours weekly, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, with training provided to get you up to speed on

Qualifications

• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
• Be resilient to a continuously changing environment

Responsibilities

• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
• Play an integral part in customer education around HSBC digital services and fraud awareness
• Identify customers who are in vulnerable situations and determine the best way we can support them
• Help our customers with more complex banking needs to ensure they feel supported in their choices

Job description

HSBC is seeking a Customer Service Consultant to join our branch team in the United Kingdom. You’ll educate customers on our digital platforms, help them bank in the way they prefer, and raise fraud awareness to protect customers while supporting those with more complex needs.

We value empathy, clear communication and a helpful attitude. In this full-time role, you’ll work 35 hours weekly, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, with training provided to get you up to speed on