Digital Banking Advisor: Fraud Awareness & Stellar Service

HSBC Holdings plc; Southall; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Six weeks’ holiday

Perks at Work discounts

Market-leading pension contribution

Life Assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC Holdings plc is seeking a Universal Banker to deliver outstanding customer service in branch, educating customers on digital channels and fraud awareness. You will identify vulnerable customers and support complex banking needs, taking ownership from enquiry to resolution.

The role requires strong communication, empathy, resilience to change, and a collaborative attitude within the Branch Customer Service Team.

Qualifications

• Clear communication and empathy to assist customers.
• Ability to own enquiries from start to resolution.
• Willingness to learn HSBC digital services and fraud awareness.

Responsibilities

• Serve as first point of contact for customers in branches.
• Educate customers on HSBC digital platforms and fraud awareness.
• Identify vulnerable customers and offer appropriate support.

Skills

Communication

Empathy

Ownership

Adaptability

Job description

HSBC Holdings plc is seeking a Universal Banker to deliver outstanding customer service in branch, educating customers on digital channels and fraud awareness. You will identify vulnerable customers and support complex banking needs, taking ownership from enquiry to resolution.

The role requires strong communication, empathy, resilience to change, and a collaborative attitude within the Branch Customer Service Team.