Digital Banking Concierge & Customer Advisor

HSBC Group; Burnley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Discounts at work

Pension contributions

Healthcare

Life Assurance

Sharesave

Learning & development

Job summary

HSBC Group in Burnley is seeking a Customer Service Consultant to educate customers about HSBC digital services, help with banking needs and promote financial inclusion. You’ll be the first point of contact, delivering an exceptional, friendly service with empathy and clear communication.

You’ll train in-branch (9 days) and work 35 hours per week (Mon-Fri 09:00-17:00, Sat 09:00-13:30). The start salary is £27,200 plus a discretionary annual bonus.

Qualifications

• Previous customer service experience is helpful but not essential.
• Excellent communication skills and empathy for customers.

Responsibilities

• Be the first point of contact for customers in branch and own their needs.
• Educate customers on HSBC digital services and fraud awareness to empower informed choices.
• Identify customers in vulnerable situations and determine best support.
• Assist customers with more complex banking needs and deliver outstanding service with a helpful attitude.
• Take ownership of inquiries through to resolution with a personalized, friendly approach.
• Adapt to a changing environment and participate in HSBC training and development.

Job description

HSBC Group in Burnley is seeking a Customer Service Consultant to educate customers about HSBC digital services, help with banking needs and promote financial inclusion. You’ll be the first point of contact, delivering an exceptional, friendly service with empathy and clear communication.

You’ll train in-branch (9 days) and work 35 hours per week (Mon-Fri 09:00-17:00, Sat 09:00-13:30). The start salary is £27,200 plus a discretionary annual bonus.