Branch Customer Advocate & Digital Banking Guide

HSBC; Bolton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work discounts

Pension scheme

BUPA Healthcare

Life Assurance

Share Save scheme

Flexible benefits

Job summary

HSBC is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital banking, and promote financial inclusion. You’ll help protect customers from fraud and support those with more complex needs, with a friendly, proactive approach.

The role offers full-time hours (35 per week) with a shift pattern Monday to Friday 09:00-17:00 and Saturday mornings, full training, a competitive starting salary of £27,200 plus a discretionary bonus, and a benefits package

Qualifications

• Excellent communication skills enabling effective conversations and connections.
• Ability to take ownership of customer enquiries through to resolution.
• Resilience in a continuously changing environment.

Responsibilities

• Be the first point of contact in our Branch Customer Service Team and own individual customer needs.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine how to support them.
• Help customers with more complex banking needs and ensure they feel supported.

Skills

Communication skills

Empathy

Problem solving

Job description

HSBC is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital banking, and promote financial inclusion. You’ll help protect customers from fraud and support those with more complex needs, with a friendly, proactive approach.

The role offers full-time hours (35 per week) with a shift pattern Monday to Friday 09:00-17:00 and Saturday mornings, full training, a competitive starting salary of £27,200 plus a discretionary bonus, and a benefits package