Branch Customer Experience Advisor - Digital Banking

HSBC Holdings plc; Bolton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension contribution

Life Assurance

Flexible benefits platform

Sharesave program

Job summary

HSBC Holdings plc is seeking a Customer Service Consultant to deliver outstanding service, helping customers use digital platforms and choosing how to bank with HSBC. You will educate customers on digital services, raise fraud awareness, and support those with complex needs to ensure financial inclusion.

Role emphasizes learning and career development, with full training in-branch and a starting salary of £27,200 for 35 hours/week plus a discretionary annual bonus.

Qualifications

• Demonstrate excellent communication skills enabling effective conversations and empathy.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient to a continuously changing environment.

Responsibilities

• Be the first point of contact for customers and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine best support.
• Assist customers with more complex banking needs to ensure they feel supported.

Skills

Excellent communication skills

Ownership of enquiries

Customer empathy

Job description

HSBC Holdings plc is seeking a Customer Service Consultant to deliver outstanding service, helping customers use digital platforms and choosing how to bank with HSBC. You will educate customers on digital services, raise fraud awareness, and support those with complex needs to ensure financial inclusion.

Role emphasizes learning and career development, with full training in-branch and a starting salary of £27,200 for 35 hours/week plus a discretionary annual bonus.