Digital Account Manager (12 month FTC)

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Digital Account Manager to oversee the production of digital assets for a major client. This role is pivotal in managing projects, ensuring timely delivery, and maintaining quality standards. With a focus on collaboration and communication, you will liaise with various stakeholders to drive successful campaigns. The position offers a dynamic environment where your project management skills will shine. If you're passionate about digital marketing and eager to make an impact, this opportunity is perfect for you.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards with £250 bonus

Charity fundraising and paid Volunteer Day

Referral scheme earning up to £1,000

Qualifications

• Experience in an agency or client-side marketing role.
• Proven client service and account management experience.
• Strong project management and organizational skills.

Responsibilities

• Coordinate production and delivery of digital assets for KFC.
• Manage relationships between Franchisees and Marketing teams.
• Ensure quality control by sense-checking all work.

Skills

Artwork and digital production understanding

Proficiency in Excel

Client service and account management

Attention to detail

Project management

Commercial acumen

Effective time management

Tools

Monday.com

Media Centre

Job description

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Digital Account Manager (12 month FTC), London

Client: Inspired Thinking Group (ITG)

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b1e173216ca9

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Where does this role fit in?

This is an exciting opportunity to coordinate and facilitate the production and delivery of Ecomm & Digital assets for the KFC account. The Account Manager works directly with the KFC Marketing Ops Team and is responsible for keeping all projects and campaigns within budget and on time. The role supports the Senior Account Manager (Digital) and focuses on verification, accuracy, and completeness of all digital assets through our approval system Media Centre and Monday.com boards. This role requires commitment, resilience, and a keen focus on project management.

• Receiving briefs from key KFC client stakeholders, clearly communicating timelines, creative templates, and costings.
• Managing relationships between Franchisees & Marketing team to ensure smooth campaign execution and timely artwork approval.
• Leading pre-production & WIP meetings to ensure clear, finalized artwork briefs.
• Applying knowledge of client workflows, relaying briefs, and providing feedback based on insight and understanding of the client.
• Developing and maintaining project timelines, accommodating last-minute requests, assessing risks, and escalating issues as needed.
• Maintaining strong relationships with ITG Digital & Artwork Production Teams, flagging urgent campaigns early, and supporting resource planning.
• Ensuring quality control by sense-checking all work before sharing.
• Briefing final artwork to ITG Production using Media Centre & Monday.com, with adequate lead time.
• Managing digital asset schedules, budgets, and costs accurately, updating all stakeholders regularly.
• Updating status reports continuously to keep all parties informed.

Requirements

Knowledge & Skills

• Understanding of artwork and digital production challenges.
• Proficiency in Excel and strong numeracy skills.
• Experience with POS in retail or hospitality sectors.
• Proven client service and account management experience.
• Excellent attention to detail and strong written English.
• Solid marketing background with creative process knowledge.
• Strong project management and organizational skills, able to multitask.
• Comfortable in a fast-paced environment, problem-solving skills, and calmness under pressure.
• Commercial acumen for job estimation, invoicing, and budgeting.
• Effective time management to meet deadlines and SLAs.

Professional Experience

• Experience in an agency or client-side marketing role, or both.
• Experience working closely with creative teams.
• Hospitality/F&B brand experience is beneficial but not essential.

Work’s a treat!

Along with a competitive salary, enjoy numerous perks:

• 25 days’ holiday + bank holidays
• Annual Wellbeing Day
• Pension Scheme
• Medical Cash Plan
• Smart Working Options
• Discounts via online community platform
• Employee Assistance Programme
• Cycle to Work Scheme
• Monthly Employee Awards with £250 bonus
• Charity fundraising and paid Volunteer Day
• Referral scheme earning up to £1,000
• Wellbeing Programmes and Champions
• Enhanced Family Friendly Leave

We Value Diversity

We champion diversity and ensure fair treatment for all applicants, regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We actively promote inclusion and have ERGs like Black ITGers, LGBTQ+ Together, and others for support and community engagement.

We also prioritize wellbeing, environmental responsibility, and community involvement.

What next?

If you're interested, submit your application, and our team will contact you.