Accredited Diagnostic Technician - Multi-Brand VAG Expert

Citygate Automotive Limited; High Wycombe; On-site; GBP 40,000 - 44,000; Full time

Benefits offered by this job

In-house training academy

Volkswagen National Learning Centre

EV Training Levels 1-4

Career progression

Wellbeing portal

Employee assistance

Discounts on vehicles and parts

Employee referral scheme

Pension & life assurance

Cycle-to-work scheme

Holiday entitlement

Job summary

Citygate Automotive Limited is seeking an Accredited Diagnostic Technician at Citygate Volkswagen in Wooburn Green to diagnose complex faults and support the workshop team. You will work across VW, VW CV, SKODA, SEAT, and CUPRA models, applying your expertise and learning through manufacturer-led training.

You will mentor junior technicians, ensure safety standards, and help deliver exceptional customer service while progressing within a multi-brand VAG workshop environment.

Qualifications

• Level 3 Vehicle Technician qualification, ideally with VAG group experience.
• Excellent diagnostic and problem-solving ability.
• Strong attention to detail and accuracy.
• Great communication skills, with the ability to explain technical issues clearly.
• Strong organisation and time management skills, with the ability to work to deadlines.

Responsibilities

• Completing scheduled vehicle servicing in line with manufacturer guidelines.
• Undertaking diagnostic activities to identify causes and solutions for customer vehicle issues.
• Conducting electronic visual health checks (eHVC) and providing clear, expert recommendations.
• Liaising directly with customers and service advisors to deliver outstanding service.
• Ensuring all servicing and repair work meets internal, manufacturer, and safety standards.
• Participating in ongoing training to keep product and technical knowledge up to date.
• Supporting continuous improvement initiatives across the business.
• Mentoring and coaching apprentice/less experienced technicians where required.

Skills

Diagnostic skills

Problem-solving

Attention to detail

Communication skills

Time management

Education

Level 3 Vehicle Technician qualification

Job description

Citygate Automotive Limited is seeking an Accredited Diagnostic Technician at Citygate Volkswagen in Wooburn Green to diagnose complex faults and support the workshop team. You will work across VW, VW CV, SKODA, SEAT, and CUPRA models, applying your expertise and learning through manufacturer-led training.

You will mentor junior technicians, ensure safety standards, and help deliver exceptional customer service while progressing within a multi-brand VAG workshop environment.