Diabetes Care Receptionist & Admin - Part-Time Team Player

Transformation Unit; Burton upon Trent; Remote; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in Burton-on-Trent is seeking a part-time Receptionist/Administrator (Band 2) to join the Diabetes Nurse Admin Team. You will support clinical staff with front-desk duties, patient enquiries, and general admin across clinics.

The role requires excellent communication, IT literacy, and the ability to prioritise effectively while maintaining confidentiality. Fixed days are Mon & Tue, 9am–5pm, with pro rata salary and NHS benefits.

Qualifications

• Standard NVQ II in Business and Administration or equivalent knowledge and skills.
• Experience delivering patient/customer services in a healthcare setting.
• Proficient IT skills and ability to use a range of IT applications.
• Knowledge of RTT waiting list procedures is desirable.

Responsibilities

• Greet patients at reception and book in/out for appointments.
• Answer telephone queries from patients and manage calls.
• Diary management and clinic preparation including appointment scheduling.
• Maintain records and produce reports for management as required.
• Provide high standard administrative support within the department.
• Demonstrate flexibility to prioritise workload and meet deadlines.

Skills

Communication

Problem solving

Tact & diplomacy

Prioritisation

Multi-tasking

Time management

Education

NVQ II Business & Admin

Tools

IT applications

Job description

University Hospitals of Derby and Burton NHS Foundation Trust in Burton-on-Trent is seeking a part-time Receptionist/Administrator (Band 2) to join the Diabetes Nurse Admin Team. You will support clinical staff with front-desk duties, patient enquiries, and general admin across clinics.

The role requires excellent communication, IT literacy, and the ability to prioritise effectively while maintaining confidentiality. Fixed days are Mon & Tue, 9am–5pm, with pro rata salary and NHS benefits.