Front of House & Admin Associate - Flexible Hours (NHS)

Transformation Unit; Burton upon Trent; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting a Front of House Administrator (Band 2) for the Treatment Centre Administration Department at Queens Hospital Burton, Burton on Trent. The role involves patient-facing front desk duties, appointment bookings and handling enquiries with a professional and caring image.

Shifts include 07:30–15:30, 08:30–16:30 and 10:00–18:00, with weekly changes.

Qualifications

• English and Maths GCSE (Grace C or equivalent)
• Computer literate with good keyboard skills
• Ability to work on own or as part of a team
• Experience of working within customer service
• Previous experience of working within a similar environment
• Ability to remain calm and confident
• Organisational skills
• Ability to work in a busy environment
• Ability to meet deadlines

Responsibilities

• Front of House reception greeting patients and their departure from Eye Clinic and Day Case Theatres
• Cover for clerical office work, Eye Clinic Reception and File Room as needed and on varying shift patterns
• Booking and managing appointments, arranging interpreters, and filing paperwork

Education

GCSE English and Maths

Job description

University Hospitals of Derby and Burton NHS Foundation Trust is recruiting a Front of House Administrator (Band 2) for the Treatment Centre Administration Department at Queens Hospital Burton, Burton on Trent. The role involves patient-facing front desk duties, appointment bookings and handling enquiries with a professional and caring image.

Shifts include 07:30–15:30, 08:30–16:30 and 10:00–18:00, with weekly changes.