Diabetes & Endocrinology Receptionist/Administrator

UHDB; Burton upon Trent; On-site; GBP 23,000 - 28,000; Part time

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a part-time Receptionist/Administrator (Band 2) to join the Diabetes Nurse Admin Team at Queens Hospital Burton. The role is 15 hours per week, working Monday and Tuesday from 09:00 to 17:00, in Clinic B.

You will support the team with patient calls, appointment scheduling, diary management and general admin tasks, requiring tact, diplomacy and the ability to multi-task under pressure.

Qualifications

• Excellent communication and problem solving abilities.
• Ability to prioritise workload effectively.
• Experience in receptionist/clerical duties is advantageous.

Responsibilities

• Provide high standard administrative support within the Diabetes Nurse Admin Team.
• Manage patient calls and queries; assist with clinic preparation and appointment scheduling.
• Liaise with clinicians and administrative staff to maintain smooth service delivery.
• General diary management and related administrative tasks within the department.

Skills

Communication

Problem solving

Teamwork

Job description

Diabetes & Endocrinology Receptionist/Administrator

Band 2

Main area Diabetes Nurse Admin Team Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Working days Monday & Tuesday) Job ref 320-MED-BUR-2055

Site Queens Hospital Burton Town Burton-On-Trent Salary £25,272 pro rata pa Salary period Yearly Closing 12/11/2026 23:59 Interview date 26/11/2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff, you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust are fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or you require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

An exciting opportunity has arisen within the Diabetes Nurse Admin Team for a Receptionist Administrator.

You will be required to work Monday & Tuesday 09:00 to 17:00 in Clinic B, Queens Hospital Burton.

We are looking for an enthusiastic and motivated team player with excellent communication & problem solving skills looking to develop into the role. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively.

You will be working alongside a number of receptionists, administrators, secretaries consultants and various other clinical staff covering a wide range of receptionist and clerical duties to include managing patient calls and queries, clinic preparation, appointment scheduling. Therefore, a flexible approach to workload is required.

If you are a confident communicator with the ability to liaise with clinicians, clinical staff and patients and a have strong organisational and time management skills with the ability to multi-task and work under pressure, with the ability to work flexibly come and meet the team.

Main duties of the job

• Provide a high standard of administrative support in own departmental area.
• Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
• To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• Undertake general administration duties in respect of own department requirements I.e., diary management, organising associated activities/paperwork