Diabetes & Endocrinology Receptionist/Administrator

Transformation Unit; Burton upon Trent; Remote; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Development opportunities

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in Burton-on-Trent is seeking a part-time Receptionist/Administrator (Band 2) to join the Diabetes Nurse Admin Team. You will support clinical staff with front-desk duties, patient enquiries, and general admin across clinics.

The role requires excellent communication, IT literacy, and the ability to prioritise effectively while maintaining confidentiality. Fixed days are Mon & Tue, 9am–5pm, with pro rata salary and NHS benefits.

Qualifications

• Standard NVQ II in Business and Administration or equivalent knowledge and skills.
• Experience delivering patient/customer services in a healthcare setting.
• Proficient IT skills and ability to use a range of IT applications.
• Knowledge of RTT waiting list procedures is desirable.

Responsibilities

• Greet patients at reception and book in/out for appointments.
• Answer telephone queries from patients and manage calls.
• Diary management and clinic preparation including appointment scheduling.
• Maintain records and produce reports for management as required.
• Provide high standard administrative support within the department.
• Demonstrate flexibility to prioritise workload and meet deadlines.

Skills

Communication

Problem solving

Tact & diplomacy

Prioritisation

Multi-tasking

Time management

Education

NVQ II Business & Admin

Tools

IT applications

Job description

Main area Diabetes Nurse Admin Team Grade Band 2 Contract Permanent Hours Part time - 15 hours per week (Working days Monday & Tuesday) Job ref 320-MED-BUR-2055

Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Queens Hospital Burton Town Burton-On-Trent Salary £25,272 pro rata pa Salary period Yearly Closing 12/11/2026 23:59 Interview date 26/11/2026

Diabetes & Endocrinology Receptionist/Administrator

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 14,000 members of staff, you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust are fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

if you are blind or visually impaired and require application material in an alternative format- such as Braille, large print, audio or accessible electronic formats or you require support/adjustments with your application please contact the recruitment team on 01332 788466

The Trust is proud to be a signatory of the Care Leavers Covenant and is committed to supporting care-experienced people into employment.

Applicants who identify as a care leaver and who meet the essential criteria for the role, as detailed in the person specification, will be guaranteed an interview.

If you wish to be considered under this scheme, please indicate this within your application.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

An exciting opportunity has arisen within the Diabetes Nurse Admin Team for a Receptionist Administrator.

You will be required to work Monday & Tuesday 09:00 to 17:00 in Clinic B, Queens Hospital Burton.

We are looking for an enthusiastic and motivated team player with excellent communication & problem solving skills looking to develop into the role. You will require high levels of tact and diplomacy with the ability to prioritise your own workload effectively.

You will be working alongside a number of receptionists, administrators, secretaries consultants and various other clinical staff covering a wide range of receptionist and clerical duties to include managing patient calls and queries, clinic preparation, appointment scheduling. Therefore, a flexible approach to workload is required.

If you are a confident communicator with the ability to liaise with clinicians, clinical staff and patients and a have strong organisational and time management skills with the ability to multi-task and work under pressure, with the ability to work flexibly come and meet the team.

Main duties of the job

• Provide a high standard of administrative support in own departmental area.
• Provide effective communication across all boundaries to ensure the delivery of a comprehensive administration service.
• To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.
• Undertake general administration duties in respect of own department requirements I.e., diary management, organising associated activities/paperwork, clinic preparation, appointment scheduling.
• Prioritise own work schedule, to ensure an efficient and timely output within all areas of responsibility, to assist in achievement of quality and audit standards.
• Awareness and understanding of sensitive information, ensuring strict confidentiality at all times.
• Ensure timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required.
• Use of IT applications to monitor, prepare and validate databases as appropriate.
• Assist in any additional related project work as directed.
• To actively participate in regular team and departmental meetings.
• Understand and monitor long waiters, waitlists and 18W RTT.
• To greet patients at Reception Desk and book them in/out for their appointments.
• Answer telephone queries from patients

Closing date of applications: 12th November 2026

Interview date: 26th November 2026

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We see on average 4810 OP appointments per day.
• We are the 4 th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

Detailed job description and main responsibilities

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Please see attached Job description and Person Specification.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person specification

Qualifications

• Standard NVQ II in Business and Administration or equivalent knowledge and skills

Experience

• Evidence of previous experience of providing patient/customer services
• Demonstrable experience working in an administrative role

Knowledge

• Evidence of a good level of IT literacy with experience of using a range of IT applications
• Knowledge of the RTT (Referral To Treatment) waiting list procedures

Skills

• Demonstrate a flexible approach and ability to prioritise workload and meet daily, weekly & monthly deadlines
• Demonstrate the ability to communicate with via phone, email and messaging
• Evidence of being able to work independently and as part of a team.

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDB Trust

IMPORTANT INFORMATION

If we receive a high number of applications for this position, we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB, we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and the team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. Please ensure that you had read the Job Description and Person Spec and that you meet the criteria before applying.

Name Nora Trinder/Bex Johnson Job title Administrator Email address [e-mail] Telephone number 01283 511511 Additional information

We’d love to hear from you! If you have any questions about the role, team, or working environment, feel free to get in touch for an informal chat. Speaking with us before applying is completely optional, but it can help you decide if this opportunity is the right fit for you.

If you are interested in this role, please contact Bex Johnson/Nora Trinder Administrator - Diabetes Nurse Admin Team Tel; 01283 511511 extension 6706/6707 to come in and meet the team and find out more about the role.