Developer Services Operations Specialist

South East Water Limited; Snodland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Generous holiday entitlement

Flexible annual leave

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water Limited is looking for a Developer Services Coordinator to organise and coordinate developer services, mains, diversions and connections. You will handle design coordination, logging, payments, and quality checks while supporting reporting and stakeholder communication.

You will build relationships with developers and internal departments, plan routes with authorities, process enquiries, and ensure designs, estimates and deliveries stay on time.

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent).
• Customer service experience.
• Good attention to detail and problem-solving abilities.
• Ability to coordinate and manage priorities.
• Technical and regulatory knowledge desirable.
• Previous experience in utility sector desirable but not essential.

Responsibilities

• Overseeing all aspects related to Developer Services, ensuring high quality standards.
• Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
• Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
• Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
• Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
• Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
• Ensuring that all work is covered in the event of holidays, sickness, or any other absence.
• To update the departmental logging system and companies work management system.
• Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
• Building and managing relationships with developers and ensuring high quality of work and standards are met.

Skills

Customer service experience

Attention to detail

Coordinate and manage priorities

Technical knowledge

Regulatory knowledge

Utility sector experience

Education

GCSE Maths and English

Job description

South East Water Limited is looking for a Developer Services Coordinator to organise and coordinate developer services, mains, diversions and connections. You will handle design coordination, logging, payments, and quality checks while supporting reporting and stakeholder communication.

You will build relationships with developers and internal departments, plan routes with authorities, process enquiries, and ensure designs, estimates and deliveries stay on time.