Developer Services Coordinator

South East Water; Snodland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Stakeholder pension

5 weeks holiday + bank holidays

Flexible annual leave buy/sell

Volunteering days

Cycle to work scheme

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a Developer Services Coordinator to manage the design, coordination, reporting, and financial aspects of new mains, diversions, and services in the UK. You will handle developer enquiries, payments, and logging systems while coordinating tasks during absences and ensuring timely designs and delivery.

The role requires strong organisation, attention to detail, and customer-facing experience to handle D-Mex communications and enquiries across channels.

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent).
• Customer service experience.
• Good attention to detail and problem-solving abilities.
• Ability to coordinate and manage priorities well.
• Technical and regulatory knowledge desirable.
• Previous experience in utility sector desirable but not essential.

Responsibilities

• Oversee Developer Services activities and ensure high quality standards.
• Plan routes for new mains by coordinating with developers, highways authorities, and environmental assessors.
• Advise developers on water legislation, highways requirements, CoP guidance, and environmental impacts.
• Process enquiries and payments for mains, diversions and services.
• Generate weekly/monthly reports and prepare job packs and method statements.
• Ensure coverage during holidays and liaise with internal departments to align designs and delivery.
• Collaborate with Engineering and Assets for offsite reinforcement schemes.
• Build and maintain relationships with developers and ensure high work standards.
• Attend site visits for bottled water stations as needed.

Skills

Customer service

Attention to detail

Coordination

Prioritisation

Regulatory knowledge

Technical knowledge

Education

GCSE Maths and English (Grade 4/C)

Job description

Summary:

Are you organised, attentive to detail, and able to coordinate effectively to keep services running?

Can you provide excellent customer service? If so, you'll want to learn more about this opportunity

In this Developer Services Coordinator role, you will handle the design, coordination, reporting, and financial aspects of new mains, diversions, and services.

A high level of organisation and attention to detail is crucial, as you will process payments and developer enquiries, update logging systems, and maintain an overview of departmental work. Your coordination skills will be essential for allocating tasks during team absences and liaising with internal departments to ensure designs, estimates, and delivery happen on time.

Previous customer-facing experience is required to seamlessly handle D-Mex communications, manage enquiries and complaints across all channels, and drive developer satisfaction. Desirable technical and analytical skills will help you hit the ground running as you coordinate department activities and perform quality checks.

Main responsibilities:

• Overseeing all aspects related to Developer Services, ensuring high quality standards.
• Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
• Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
• Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
• Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
• Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
• Ensuring that all work is covered in the event of holidays, sickness, or any other absence. To update the departmental logging system and companies work management system.
• Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
• Building and managing relationships with developers and ensuring high quality of work and standards are met.
• Occasional attendance on bottled water stations as and when required. (In working hours)

You'll need: Skills / Qualifications / Experience

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Customer service experience
• Good attention to detail and problem-solving abilities
• Ability to coordinate and manage priorities well
• Technical and regulatory knowledge desirable.
• Previous experience in utility sector desirable but not essential

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

What can you expect from your recruitment?

• It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
• Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

£30,073.20 p.a. (dependent on experience)