Developer Services Coordinator

South East Water Limited; Snodland; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension plan

Generous holiday entitlement

Flexible annual leave

Volunteer days

Cycle to work

Health cash plan

Life assurance

Wellbeing benefits

Job summary

South East Water Limited is looking for a Developer Services Coordinator to organise and coordinate developer services, mains, diversions and connections. You will handle design coordination, logging, payments, and quality checks while supporting reporting and stakeholder communication.

You will build relationships with developers and internal departments, plan routes with authorities, process enquiries, and ensure designs, estimates and deliveries stay on time.

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent).
• Customer service experience.
• Good attention to detail and problem-solving abilities.
• Ability to coordinate and manage priorities.
• Technical and regulatory knowledge desirable.
• Previous experience in utility sector desirable but not essential.

Responsibilities

• Overseeing all aspects related to Developer Services, ensuring high quality standards.
• Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains.
• Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements.
• Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure.
• Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services.
• Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes.
• Ensuring that all work is covered in the event of holidays, sickness, or any other absence.
• To update the departmental logging system and companies work management system.
• Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes.
• Building and managing relationships with developers and ensuring high quality of work and standards are met.

Skills

Customer service experience

Attention to detail

Coordinate and manage priorities

Technical knowledge

Regulatory knowledge

Utility sector experience

Education

GCSE Maths and English

Job description

Summary:

Are you organised, attentive to detail, and able to coordinate effectively to keep services running? Can you provide excellent customer service? If so, you’ll want to learn more about this opportunity… In this Developer Services Coordinator role, you will handle the design, coordination, reporting, and financial aspects of new mains, diversions, and services. A high level of organisation and attention to detail is crucial, as you will process payments and developer enquiries, update logging systems, and maintain an overview of departmental work. Your coordination skills will be essential for allocating tasks during team absences and liaising with internal departments to ensure designs, estimates, and delivery happen on time. Previous customer-facing experience is required to seamlessly handle D-Mex communications, manage enquiries and complaints across all channels, and drive developer satisfaction. Desirable technical and analytical skills will help you hit the ground running as you coordinate department activities and perform quality checks.

Main responsibilities:

Overseeing all aspects related to Developer Services, ensuring high quality standards. Carrying out investigations and site meetings with developer, highways authorities, environmental assessors and archaeologists to plan the most optimum route for new mains. Providing developers with advice regarding requirements to water legislation, highways requirements, self-lay CoP, Diversionary works CoP, environmental impacts, and water quality requirements. Processing incoming developer and highway enquiries for mains (self-lay and requisitions), diversions and services infrastructure. Processing payments for all sites, diversion and connections relating to schemes being managed by Developer Services. Provide weekly and monthly reports on departmental performance and prepare job packs and method statements for developer services schemes. Ensuring that all work is covered in the event of holidays, sickness, or any other absence. To update the departmental logging system and companies work management system. Working with Engineering and Assets to ensure that offsite reinforcement schemes are delivered in line with onsite developer schemes. Building and managing relationships with developers and ensuring high quality of work and standards are met. Occasional attendance on bottled water stations as and when required. (In working hours)

You’ll need:

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Customer service experience
• Good attention to detail and problem-solving abilities
• Ability to coordinate and manage priorities well
• Technical and regulatory knowledge desirable
• Previous experience in utility sector desirable but not essential

Benefits package:

• Excellent Stakeholder pension scheme, up to 10% employer contribution.
• 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
• Flexible annual leave policy to buy or sell holiday leave.
• Paid volunteering days.
• Cycle to work scheme.
• Health cash plan.
• Life assurance.
• Wellbeing related benefits.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.

Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

Compensation package: £30,073.20 p.a. (dependent on experience)

Be you, belong and valued.

Grow a career with a meaningful purpose.

We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future. Grow a career with a meaningful purpose.

• Come to work to be safe, valued, and trusted.
• We’ll encourage you to create and pursue new opportunities for personal growth.
• A place to be the real you, build deeper connections and enjoy a sense of belonging.
• Be invested in helping us to create a sustainable water supply for now, and in the future.