Technical Coordinator

Southern Water; Durrington; On-site; GBP 36,000 - 44,000; Full time

Job summary

Southern Water is seeking a Technical Coordinator in Durrington to support developers, customers, and NAVs through water network applications and projects. The role combines technical knowledge with stakeholder management in a fast-paced environment.

You'll be the main contact for customers, handling applications for water mains, diversions, Self-Lay and NAV schemes, while reviewing designs, managing enquiries, and ensuring schemes meet standards and regulatory commitments.

Qualifications

• Experience in a customer-facing or stakeholder-facing role.

Responsibilities

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

Skills

Customer-facing

Job description

Closing Date

2026-10-05

Job Title: Technical Coordinator

Location: Durrington

Contract type: Permanent

Hours: Monday to Friday 37 hours per week

Salary: Up To £39,800

Are you passionate about delivering excellent customer service while working on technical projects that help shape vital water infrastructure? We're looking for a Technical Coordinator to support developers, customers, SLPs and NAVs through a range of water network applications and projects. This is an exciting opportunity to combine technical knowledge, stakeholder management and problem solving in a fast-paced environment.

As a Technical Coordinator, you'll act as a key point of contact for customers and stakeholders, managing applications and providing technical support across a range of developer services activities. Your responsibilities will include:

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

What we're looking for

We're seeking someone with:

• Experience in a customer-facing or stakeholder-facing role.