Technical Coordinator

Southern Water; Worthing; On-site; GBP 36,000 - 44,000; Full time

Job summary

Southern Water is recruiting aTechnical Coordinator in Durrington to support developers, customers, SLPs and NAVs through water network projects. You will manage applications, vet designs, and coordinate with developers, contractors and internal teams to ensure progress and compliance with standards.

The role requires strong customer service, excellent communication and multi-tasking skills, with a driving license and IT proficiency.

Qualifications

• Experience in a customer-facing or stakeholder-facing role.
• Knowledge of the Water Industry preferred or other utilities
• Strong communication and relationship-building skills.
• Excellent organisation, prioritisation and problem-solving abilities.
• The ability to manage multiple tasks and deliver to challenging timescales.
• A collaborative approach and commitment to providing excellent customer service.
• Good IT skills and confidence working across multiple systems.
• A Full UK driving license.

Responsibilities

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

Skills

Customer-facing

Stakeholder management

Strong communication

Organisation

Problem solving

Multi-tasking

Collaboration

IT skills

Full UK driving license

Education

HNC/D or Degree in Civil Engineering or Water-based subject

Tools

Various IT systems

Job description

Closing Date

2026-10-05

Job Title

Technical Coordinator

Location

Durrington

Contract type

Permanent

Hours

Monday to Friday 37 hours per week

Salary

Up To £39,800

Are you passionate about delivering excellent customer service while working on technical projects that help shape vital water infrastructure? We're looking for a Technical Coordinator to support developers, customers, SLPs and NAVs through a range of water network applications and projects. This is an exciting opportunity to combine technical knowledge, stakeholder management and problem solving in a fast-paced environment.

Responsibilities

• Supporting customers through application processes for water mains, diversions, Self-Lay and NAV schemes.
• Reviewing and vetting designs and quotations for developer services schemes.
• Managing customer enquiries via phone, email and online portals.
• Liaising with developers, contractors and internal teams to ensure projects progress smoothly.
• Reviewing capacity checks and ensuring schemes meet industry and company standards.
• Representing Southern Water at meetings with customers and external stakeholders.
• Supporting the successful delivery of projects in line with regulatory requirements and service level commitments.

We're Seeking Someone With

• Experience in a customer-facing or stakeholder-facing role.
• Knowledge of the Water Industry preferred or other utilities
• Strong communication and relationship-building skills.
• Excellent organisation, prioritisation and problem-solving abilities.
• The ability to manage multiple tasks and deliver to challenging timescales.
• A collaborative approach and commitment to providing excellent customer service.
• Good IT skills and confidence working across multiple systems.
• A Full Uk driving license

Qualifications

Preferably Educated to HNC/D or Degree level in Civil Engineering or Water based subject

Progression opportunities

Southern Water offers career progression, training, and development opportunities, providing a strong platform to progress into future management and leadership positions.

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.

At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box.

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

\"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.\"

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional Information

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.

This role is subject to enhanced pre-employment security screening. Applicants will need to have lived in the UK for the previous 3 years to enable the required checks to be completed

Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.