Dev Support Engineer: IT Troubleshooter & On-Call Tech

RKW Limited; Stoke-on-Trent; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Free parking on all sites

Staff discount on all products

Employee Assistant Program

Refer a Friend Scheme

Training and development

Job summary

RKW Ltd is hiring for 2 Dev Support Engineers to join our IT team in Stoke on Trent. The role covers IT support across desktop/hardware, software, apps and systems, with graduates welcome but experience valued.

We focus on the Microsoft Tech Stack, with practical experience in C# / .NET considered a bonus. The position involves end-user support, on-call duties, and collaboration with suppliers to ensure reliable operations across sites.

Qualifications

• Experience in IT support across desktop/hardware, software, apps and systems.
• Ambitious graduates are welcome; but prior professional experience is advantageous.
• Experience with the Microsoft tech stack (C# / .NET) is a plus.

Responsibilities

• Provide support to key business stakeholders and resolve issues or escalate as needed.
• Monitor automated systems to ensure continuous operation.
• Install, configure and maintain hardware, OS, and software, with routine updates/patches.
• Provide end-user support and troubleshooting for hardware/software problems.
• Collaborate with senior developers to help develop next-gen systems.
• Liaise with suppliers and vendors to ensure RKW is seen as a preferred partner via EDI.

Skills

Excellent computer skills

Excellent communication skills

Flexible & organised approach

Office 365 knowledge

Windows & macOS knowledge

Job description

RKW Ltd is hiring for 2 Dev Support Engineers to join our IT team in Stoke on Trent. The role covers IT support across desktop/hardware, software, apps and systems, with graduates welcome but experience valued.

We focus on the Microsoft Tech Stack, with practical experience in C# / .NET considered a bonus. The position involves end-user support, on-call duties, and collaboration with suppliers to ensure reliable operations across sites.