Development Support Engineer

RKW Limited; Stoke-on-Trent; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

25 days' annual leave + bank holidays

Free parking on all sites

Staff discount on all products

Employee Assistant Program

Refer a Friend Scheme

Training and development

Job summary

RKW Ltd is hiring for 2 Dev Support Engineers to join our IT team in Stoke on Trent. The role covers IT support across desktop/hardware, software, apps and systems, with graduates welcome but experience valued.

We focus on the Microsoft Tech Stack, with practical experience in C# / .NET considered a bonus. The position involves end-user support, on-call duties, and collaboration with suppliers to ensure reliable operations across sites.

Qualifications

• Experience in IT support across desktop/hardware, software, apps and systems.
• Ambitious graduates are welcome; but prior professional experience is advantageous.
• Experience with the Microsoft tech stack (C# / .NET) is a plus.

Responsibilities

• Provide support to key business stakeholders and resolve issues or escalate as needed.
• Monitor automated systems to ensure continuous operation.
• Install, configure and maintain hardware, OS, and software, with routine updates/patches.
• Provide end-user support and troubleshooting for hardware/software problems.
• Collaborate with senior developers to help develop next-gen systems.
• Liaise with suppliers and vendors to ensure RKW is seen as a preferred partner via EDI.

Skills

Excellent computer skills

Excellent communication skills

Flexible & organised approach

Office 365 knowledge

Windows & macOS knowledge

Job description

RKW Ltd is now hiring for 2 Dev Support Engineers to join our IT team, based in Stoke on Trent.

We’re looking for people with experience of IT Support, covering some or all of; Desktop / Hardware, Software, Apps & Systems. Applications from ambitious Graduates welcome – but previous professional experience is a distinct advantage.

As a business, we focus on the Microsoft Tech Stack, so practical experience of C# / .NET is a benefit.

Key Responsibilities:

• Providing Support to our key Business stakeholders, resolving their problems either through corrective action or provision of suitable information or escalating their issues.
• Taking a hand in the monitoring of the company’s automated systems as required to ensure that these are kept running at all times.
• Hardware and Software Maintenance: Install, configure, and maintain computer hardware, operating systems, and software applications. Perform routine system updates and patches.
• End-user Support: Provide technical support and troubleshooting assistance to end-users, ensuring timely resolution for hardware and software related issues.
• Working alongside Senior Devs, learn and help develop our next generation of systems
• Working with our key suppliers and vendors, ensuring that RKW is seen as the preferred business partner through our EDI systems
• Taking part in rota based on-call support after training and check service operating in the evenings and weekends (includes answering and logging calls, escalating where unable to solve and monitoring automated systems to ensure uninterrupted operation during the out of hour’s period).
• Take on some other IT related duties as required.

Required Abilities, Knowledge & Attributes :

• Excellent computer skills, you must love all things I.T.
• Excellent communication skills, both written and verbal.
• Flexible and yet organised and structured approach to all aspects of work.
• Knowledge of Office 365
• Knowledge of Windows and MacOS operating systems

Desirable (or a willingness to learn) –

• Java or dot. Net
• MS Dynamics Nav.
• Web or REST API dev
• Power BI, Analysis Services
• Driving Licence / Own Vehicle – to cover site visits

Schedule :

• 8.30am-5pm. Monday- Friday, with on-call out of hours and weekends on a rotating basis, post induction / training. (On- call fees are paid)
• Location rotating across sites in Stoke-on-Trent and Stone.
• This rota is subject to change in the future as the needs of the business develops. Out of hours’ support will also be required on a rota system.

Company Benefits :

• 25 days' annual leave + bank holidays
• Free parking on all sites
• Staff discount on all our products
• Employee Assistant Program
• Refer a Friend Scheme
• Training and development

RKW is Europe’s leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength.

Come and help us to celebrate 35 years of business