Detection & CCS Sales Support Engineer – EMEA Travel

Viking EMEA; Birmingham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Travel opportunities

Job summary

Viking EMEA is seeking a Sales Support Engineer for Detection and Controls to be the technical backbone for our Detection & CCS portfolio. You will provide Level 2 technical support to customers and internal teams while enabling sales growth and product feedback across the EMEA region.

The role involves up to 20% travel, with preferred locations in the UK, Poland, Spain or Italy, working from Viking offices.

Qualifications

• Deep technical knowledge of Detection & CCS systems and related technologies.
• Experience in technical support and product training.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills in English (additional languages are a plus).
• Ability to thrive in a fast-paced, global environment.

Responsibilities

• Deliver Level 2 technical support for detection/CCS systems to customers, internal teams, and specifiers.
• Support local sales teams by providing technical expertise that contributes to achieving annual sales and margin targets.
• Provide market feedback to Product Management to support product improvements and new product development.
• Promote Viking detection/CCS products through training, seminars, and technical engagement with industry stakeholders.
• Ensure Viking's detection/CCS solutions are correctly specified in projects by supporting consultants, insurers, authorities, and end-users.
• Contribute to obtaining and maintaining local approvals, certifications, and compliance with relevant standards.
• Provide advanced technical support to customers, sales teams, and internal staff in the EMEA region.
• Support Operations with technical input for quotations and project-related documentation.
• Execute Products Demonstration.
• Support in specifying the detection & control product range with consultants, end users and internal LTS colleagues.
• Prepare and conduct commercial training for external customers and internal colleagues in accordance with the company product training standards and best practices, for all the products in the Detection and Controls portfolio (whether Minimax-Viking made or from 3rd parties).
• Share knowledge with other technical support colleagues and provide backup support when needed.
• Support the rollout of beta products and provide feedback/input during new developments.
• Participate to product claims resolution (eg. Provide expert guidance to sales teams for dispute resolution & decision making).

Skills

Detection & CCS

Technical support

English communication

Job description

Viking EMEA is seeking a Sales Support Engineer for Detection and Controls to be the technical backbone for our Detection & CCS portfolio. You will provide Level 2 technical support to customers and internal teams while enabling sales growth and product feedback across the EMEA region.

The role involves up to 20% travel, with preferred locations in the UK, Poland, Spain or Italy, working from Viking offices.