Detection & Controls Sales Support Engineer, EMEA

Viking EMEA; Epworth; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Exciting work travel opportunities

Job summary

Viking EMEA is seeking a Sales Support Engineer for its Detection & Controls portfolio in the UK. This role requires deep technical knowledge and involves providing support for detection and CCS products. The ideal candidate will bring strong problem-solving skills and excellent communication abilities.

You will collaborate closely with sales teams, provide technical expertise, and support customer training. We offer a competitive compensation package and the chance to be part of a stable, close-knit community that values collaborative success.

Qualifications

• Deep technical knowledge of Detection & CCS systems and related technologies.
• Experience in technical support and product training.
• Excellent communication skills in English.

Responsibilities

• Provide Level 2 technical support for detection/CCS systems.
• Contribute to local approvals and compliance.
• Deliver technical training to internal and external teams.

Skills

Technical support

Problem-solving

Attention to detail

Communication skills

Job description

Detection & Controls Sales Support Engineer, EMEA

The Sales Support Engineer for Detection and Controls will be a key player in our enhancement of the team where you’ll be the technical backbone for our cutting‑edge Detection & CCS product portfolio. You will provide technical support for detection & CCS products & systems to Viking EMEA customers and staff whilst increasing Viking EMEA share of that market.

Responsibilities:

The key objectives of the role are:

• Contribute to obtaining and maintaining local approvals, certifications, and compliance with relevant standards
• Deliver comprehensive Level 2 technical support for detection/CCS systems to customers, internal teams, and specifiers
• Support local sales teams by providing technical expertise that contributes to achieving annual sales and margin targets
• Provide market and product feedback to Product Management to support product improvements and new product development
• Promote Viking detection/CCS products through training, seminars, and technical engagement with industry stakeholders
• Ensure Viking’s detection/CCS solutions are correctly specified in projects by supporting consultants, insurers, authorities, and end‑users

Furthermore, you will have the following duties:

• Provide advanced technical support to customers, sales teams, and internal staff on detection/CCS systems in the EMEA region (excluding LDE/LPL)
• Support Operations with technical input for quotations and project‑related documentation
• Execute Products Demonstration
• Support in specifying the detection & control product range with consultants, end users and internal LTS colleagues
• Prepare and conduct commercial training for external customers and internal colleagues in accordance with the company product training standards and best practices, for all the products in the Detection and Controls portfolio (whether Minimax‑Viking made or from 3rd parties)
• Share knowledge with other technical support colleagues and provide backup support when needed
• Support the rollout of beta products and provide feedback/input during new developments
• Participate to product claims resolution (eg. Provide expert guidance to sales teams for dispute resolution & decision making)

The role includes up to 20% of travelling. You can be located preferably in the UK, Poland, Spain or Italy and work from one of Viking offices.

You will report to the EMEA Gas, Detection & Watermist Team Lead.

Qualifications and experience:

• Deep technical knowledge of Detection & CCS systems and related technologies
• Experience in technical support and product training
• Strong problem‑solving skills and attention to detail
• Excellent communication skills in English (additional languages are a plus)
• Ability to thrive in a fast‑paced, global environment

Personal characteristics:

• You have a high level of energy and a strong sense of commitment
• You should be a self‑motivated and organized self‑starter
• You are a team player with a strong character
• You are a good communicator
• You are able to prioritize and get things done and also able to adapt your agenda in the most efficient way to maximize the result

Our offer:

Stable company: for overthree decades, our company has stood the test of time, weathering economic shifts, technological revolutions, and industry changes. We’re not just stable; we’re a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition, experience, and unwavering commitment.

Package: we offer acompetitive compensation package that recognizes your expertise and dedication. Plus, enjoy the added perk ofexciting work travel opportunities that broaden your horizons and enrich your professional journey.

Great place to work: we’re not just a big company; we’re a close‑knit community that spans continents. As you contribute to impactful projects, you’ll experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tight‑knit family.Grow your career with us, collaborate across borders, and enjoy theadvantages of a trulyinclusive and nurturing environment. Apply now and become part of our extraordinary journey!

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