Despatch Team Lead - FMCG Ops & KPI Champion

Henderson Brown Recruitment; Greater Lincolnshire; On-site; GBP 28,000 - 36,000; Full time

Job summary

Henderson Brown Recruitment Ltd is assisting a fast-paced FMCG business in Lincolnshire to hire an experienced Despatch Team Leader for the Despatch and Operations team.

You will manage day-to-day despatch activities, ensure orders are fulfilled accurately and on time, drive KPI performance, supervise stock rotation, and oversee paperwork and systems, while leading by example in a busy depot environment.

Qualifications

• Experience in despatch, warehouse, logistics or stock control environments.
• FMCG/food manufacturing exposure is preferred.
• Ability to manage team performance against KPIs and targets.
• Strong communication with cross-department collaboration.
• Proficient with Microsoft applications and data handling.
• Counterbalance forklift licence is desirable.

Responsibilities

• Manage day-to-day despatch operations and the Despatch team.
• Ensure depot customer orders are fulfilled accurately, in full and on time.
• Oversee team performance against KPIs and operational targets.
• Ensure stock is picked correctly and rotated.
• Complete and maintain paperwork and systems as per procedures.
• Carry out and monitor pre-use checks on trailers and MHE, escalating defects.
• Investigate issues to identify root causes and implement solutions.

Skills

Despatch/Warehouse experience

Team leadership

KPI management

Stock control & rotation

Communication skills

Problem-solving

Numerical ability

Microsoft Office

Databases

Counterbalance forklift licence

Tools

Microsoft Office Suite

Databases

Job description

Henderson Brown Recruitment Ltd is assisting a fast-paced FMCG business in Lincolnshire to hire an experienced Despatch Team Leader for the Despatch and Operations team.

You will manage day-to-day despatch activities, ensure orders are fulfilled accurately and on time, drive KPI performance, supervise stock rotation, and oversee paperwork and systems, while leading by example in a busy depot environment.