Despatch Team Leader - A Shift

Branston Potatoes; Bath; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company bonus scheme

Enhanced pension contributions

Private Health Insurance

Life Assurance & critical illness

Onsite Parking

Free fruit & potatoes

Electric salary sacrifice car scheme

Job summary

Branston Potatoes is seeking a proactive Despatch Team Leader to manage the despatch team and ensure customer orders are picked, dispatched in full, and on time. You will work with other departments, drive continuous improvement, and uphold high service standards.

The role requires strong leadership, accuracy, and a hands-on approach in a fast-paced FMCG environment. An onsite location with regular shift patterns and UK-wide logistics coordination is expected.

Qualifications

• Experience supervising a despatch or warehouse team.
• Excellent numeracy and attention to detail.
• Strong command of written and spoken English.

Responsibilities

• Lead, motivate and manage day-to-day despatch team performance against KPIs.
• Ensure orders are dispatched on time and in full to quality standards.
• Maintain stock rotation and minimise waste.
• Carry out pre-use inspections on trailers and MHE, report defects.
• Escalate delays or issues and identify root causes.
• Complete despatch paperwork accurately and use systems correctly.
• Investigate stock discrepancies and drive improvements.
• Deliver effective shift handovers for continuity.
• Provide hands-on operational support as needed to meet deliveries.
• Support overtime to cover holidays and sickness.
• Identify opportunities to improve despatch efficiency.
• Ensure compliance with Health & Safety, Food Safety and Hygiene.

Skills

Team leadership

Despatch experience

English proficiency

Numeracy

MS Office

Stock control

Data analysis

Forklift licence

FMCG experience

Job description

Despatch Team Leader - A Shift

Role

We are looking for a proactive Despatch Team Leader to manage our despatch team. You'll ensure customer orders are picked accurately and dispatched in full and on time, while maintaining high standards. Working closely with other departments, you'll lead by example, support continuous improvement and help deliver excellent service to our customers.

A Shift: 6am to finish
Week 1: Sunday, Monday & Tuesday
Week 2: Sunday, Monday, Tuesday & Wednesday

Key Responsibilities

• Lead, motivate and manage the day-to-day performance of the despatch team against departmental KPIs.
• Ensure all customer orders are dispatched on time, in full and to the required quality standards.
• Maintain stock rotation procedures to minimise errors, waste and stock splits.
• Ensure all pre-use inspections are completed on trailers and material handling equipment (MHE), reporting any defects immediately.
• Escalate any potential delays, shortages or operational issues promptly, identifying root causes and supporting solutions.
• Complete all despatch paperwork accurately and ensure systems are used correctly.
• Investigate stock and system discrepancies, identifying improvements to prevent repeat issues.
• Deliver effective shift handovers to ensure operational continuity.
• Provide hands-on operational support whenever required to ensure customer deliveries are achieved.
• Support overtime requirements to cover holidays and sickness when necessary.
• Promote continuous improvement by identifying opportunities to increase efficiency within the despatch operation.
• Ensure full compliance with all Health & Safety, Food Safety and Hygiene standards at all times.
• Work collaboratively with other departments to ensure effective communication and smooth operations.

Skills and Experience Essential

• Previous experience supervising or leading a despatch, warehouse or logistics team.
• Strong written and spoken English.
• Excellent numeracy and attention to detail.
• Good Microsoft Office skills, including email and database systems.
• Strong communication and organisational skills.
• Experience of stock control and inventory management.
• Ability to analyse data, investigate issues and solve problems effectively.
• Counterbalance Forklift Licence.
• Experience within a fast-moving consumer goods (FMCG) manufacturing environment.

What We're Looking For

We're looking for a proactive team leader who enjoys working in a fast-paced environment and isn't afraid to get involved when needed. You'll be someone who leads by example, communicates effectively, builds strong working relationships and is committed to delivering excellent service while maintaining the highest standards of safety, quality and efficiency.

Benefits

• Company bonus scheme
• Enhanced pension contributions
• Private Health Insurance
• Life Assurance & critical illness cover
• Onsite Parking
• Free fruit & potatoes
• Electric salary sacrifice car scheme TPBN1_UKTJ